Maxine Reid-Gadson
Lusby,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Office Assistant
Anne Arundel County Government
01.2014 - 11.2021
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Correctional Sergeant
Prince George's County Government
03.1988 - 01.2009
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
- Resolved issues and disputes between inmates professionally and respectfully.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised [Number] employees and performance of tasks and managed [Number] offenders.
Education
Early Childhood Education
Marymount Manhattan College
New York, NY01.1984
Early Childhood Education
Borough of Manhattan Community College of The City University of New York
New York, NY02.1983
GED -
University of The State of New York
New York, NY07.1980
Skills
- Customer Service
- Supply Management
- Business Writing
- Clerical Support
- Resourceful
- Excel Spreadsheets
- [Number] Wpm Typing Speed
- Attention to Detail
- Data Entry
- Front Office Management
- Organizing and Categorizing
- Strong Problem Solver
Accomplishments
- Successfully resolved Hundreds of customer issues Through out my career.
- Trained new staff in the policies and procedures of the company.
- Retired after 21 years successful of employment.
Timeline
Office Assistant
Anne Arundel County Government
01.2014 - 11.2021
Correctional Sergeant
Prince George's County Government
03.1988 - 01.2009
Early Childhood Education
Marymount Manhattan College
Early Childhood Education
Borough of Manhattan Community College of The City University of New York
GED -
University of The State of New York
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