Maxine Richardson
Bronx,NY
Summary
Accomplished IT Support Specialist with a proven track record at BlackRock, enhancing client satisfaction and streamlining workflow for over 1500+employees. Expert in VMware vSphere and adept at fostering team collaboration, I've significantly improved emergency response times and technical issue resolution, leveraging both technical and customer support skills for optimal service delivery.
Overview
3
3
years of professional experience
Work History
Level 2 IT Support Specialist
BlackRock
10.2023 - Current
- Enhanced client satisfaction with effective problem-solving.
- Managed daily task and incident tickets.
- Collaborated with facilities and certified for department moves.
- Managed inventory with assist tags and serial numbers.
- Hardware equipment setup(Monitors,Monitor arms)
- Daily wire management.
- Created task tickets from daily floor walk.
- Provided technica support, troubleshooting and resolved software and hardware issues for 600+employees.
- Build and deployed laptops, virtualization technology and Moonshots
- Strategically implemented new computer projects and hardware installations to improve workflow for 400 + employees.
- Resolved challenging technical issues through methodical troubleshooting steps and root cause analysis techniques applied to faulty hardware components or connections.
- Weekly inventory audits on all machines and peripherals.
Office Service Representative
Canon Business Process Services/ BlackRock
09.2022 - 10.2023
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
Police Communication Technician
NYPD
12.2021 - 04.2022
- Enhanced emergency response efficiency by accurately prioritizing and dispatching calls for service.
- Provided critical support during crisis situations with efficient call handling, ensuring appropriate resources were dispatched swiftly.
- Assisted in crime reduction efforts by diligently monitoring suspicious activities reported within the jurisdiction.
- Demonstrated excellent attention to detail when entering data into various law enforcement databases for record-keeping purposes.
Education
Associate of Applied Science - Criminal Justice
ASA College
New York05-2021
Skills
- ServiceNow
- Quick learner
- Knowledge of software/ Hardware
- VMware vSphere
- Trellix
- Customer support
- Technical support
- System troubleshooting
- Communication Skills
- Hardware installation
Timeline
Level 2 IT Support Specialist
BlackRock
10.2023 - Current
Office Service Representative
Canon Business Process Services/ BlackRock
09.2022 - 10.2023
Police Communication Technician
NYPD
12.2021 - 04.2022
Associate of Applied Science - Criminal Justice
ASA College
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