Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Maxine wertz

Red Lion,Pennsylvania

Summary

With a robust background at WellSpan Medical Group, I excel in patient management and infection control, enhancing patient care and safety. My leadership at McDonald's honed my team-building skills, achieving significant improvements in operational efficiency. Proficient in dental radiography and adept at fostering positive patient experiences, I bring a proven track record of excellence and innovation to any dental team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Dental Assistant

WellSpan Medical Group
York, PA
01.2018 - Current
  • Provided chairside assistance to dentists during dental procedures.
  • Assisted with the setup of treatment rooms and sterilization of instruments.
  • Performed administrative tasks such as scheduling appointments and managing patient records.
  • Coordinated office activities by communicating with other departments and staff members.
  • Ensured that all necessary supplies were available for each procedure.
  • Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
  • Educated patients on preventive oral health care practices such as brushing and flossing techniques.
  • Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
  • Maintained accurate documentation of patient visits, treatments rendered, and payments received.
  • Managed incoming calls from patients regarding appointments or inquiries about services offered.
  • Assisted in the training of new dental assistants by providing guidance on protocols and processes.
  • Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
  • Prepared injection syringes for use in various dental procedures according to protocol standards.
  • Actively participated in team meetings to discuss workflow strategies for improving productivity.
  • Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums, and dental arches.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Delivered chair-side support for procedures, ensuring patient comfort

Dental Assistant

Smilebuilderz
Lancaster, PA
03.2015 - 12.2017
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Sterilized instruments according to established guidelines and protocols.

Manager

McDonald's
Red Lion, PA
01.2009 - 02.2015
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Education

Bachelor of Science - Human Resources Development

Southern New Hampshire University
Hooksett, NH
10-2026

Diploma - Dental Assistant

York Technical Institute
Lancaster, PA
04-2015

High School Diploma -

Dallastown Area High School
Dallastown, PA
06-2008

Skills

  • Infection control proficiency
  • Disinfecting rooms and equipment
  • Medical Records Management
  • Indirect Patient Care
  • Electronic Charting
  • Dental office administration
  • Dental Radiography
  • Oral Surgery
  • Endodontic Procedures
  • Equipment Sterilization
  • Restorative procedures
  • Patient Assessments
  • Patient Management
  • Patient Charting
  • Medical office administration
  • Dentrix proficiency
  • Scheduling appointments
  • Patient schedule management
  • Recruitment
  • Operations Management
  • Customer Engagement
  • Staff Management
  • Shift Management
  • Staff Scheduling
  • Employee schedule management
  • Stable work history

Certification

  • X-ray License

References

References available upon request.

Timeline

Lead Dental Assistant

WellSpan Medical Group
01.2018 - Current

Dental Assistant

Smilebuilderz
03.2015 - 12.2017

Manager

McDonald's
01.2009 - 02.2015

Bachelor of Science - Human Resources Development

Southern New Hampshire University

Diploma - Dental Assistant

York Technical Institute

High School Diploma -

Dallastown Area High School

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Maxine wertz