Maxine Andrea Lachica
DeKalb,IL
Summary
Registered Nurse skilled in comprehensive patient assessments and care coordination. Adept at managing chronic conditions and providing emotional support while adhering to regulatory standards. Strong background in healthcare operations enhances the ability to improve care delivery and patient outcomes.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Registered Nurse
Northwestern Medicine Kishwaukee Hospital
DeKalb, Illinois
08.2026 - Current
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Collected lab specimens, ordered and interpreted diagnostic tests and lab results.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
Full Time Staff Nurse
Dekalb Retirement Center (Oak Crest)
10.2023 - Current
- Administered medications and treatments prescribed by physicians. Ensured accurate dosages and monitored residents for side effects or adverse reactions.
- Monitored residents’ health, performed routine assessments, and managed chronic or progressive conditions to enhance overall well-being.
- Perform wound assessments and provide appropriate care, including dressing changes and infection prevention measures.
- Maintain accurate, timely documentation of patient assessments, care plans, interventions, and outcomes in electronic health records (EHR), ensuring compliance with legal and regulatory standards.
- Assist residents with daily living activities, including hygiene, mobility, and nutrition, ensuring safety and comfort.
- Provided emotional support to residents and families during difficult times, offering compassionate presence and actively listening to concerns.
- Adhere to hospital policies, procedures, and regulatory requirements. Ensure compliance with ethical standards and professional nursing guidelines.
Part Time Staff Nurse Med-Surgical Unit
Manila Doctor’s Hospital
03.2023 - 09.2023
- Conduct comprehensive assessments of patients’ physical, emotional, and social needs.
- Gather detailed health histories and perform thorough physical examinations to identify patient conditions.
- Administer medications and treatments prescribed by physicians. Monitor patients for side effects or adverse reactions.
- Regularly check and record vital signs, including blood pressure, heart rate, temperature, and respiratory rate. Analyze changes in vital signs to assess patient status and respond appropriately.
- Perform wound assessments and provide appropriate care, including dressing changes and infection prevention measures. Educate patients on proper wound care techniques.
- Maintain accurate and timely documentation of patient assessments, care plans, interventions, and outcomes. Ensure compliance with legal and regulatory standards.
- Communicate effectively with healthcare teams to address patient concerns and preferences.
- Adhere to infection control protocols to prevent the spread of infections within healthcare settings. Educate patients and staff on hygiene practices and the importance of vaccinations.
- Utilize healthcare technologies and electronic health records effectively to enhance patient care and streamline workflows. Stay updated on new technologies that improve nursing practices.
- Facilitated safe transitions from hospital to home or other care settings through comprehensive discharge planning and coordination of follow-up care.
Program Manager
Shearwater Health
05.2021 - 08.2023
- Managed multiple teams to process pre-authorization, retro-review, short-term disability, and automobile subrogation claims.
- Liaised with onshore process owners to resolve issues, enhancing process alignment.
- Maintained operational excellence by consistently meeting service level agreements and managing client costs.
- Updated stakeholders on SLA status, identifying opportunities for operational improvement.
- Participated in designing and implementing process improvements and automation initiatives.
- Applied Six Sigma principles to enhance efficiency of work processes.
- Facilitated team meetings and coaching sessions to develop talent and address conflicts.
- Conducted ongoing training sessions for clients and provided onboarding support for new hires.
Lead Assistant Clinical Director
Theodore Drew and Associates
11.2019 - 05.2021
- Coordinated with clinical team to design specialty exams and skills checklists tailored to client specifications.
- Contributed to clinical calls, applying clinical judgment to produce precise call summaries for improved service delivery.
- Processed Joint Commission application support during weekly consultations, preparing clients for reviews.
- Generated monthly do not send reports for submission to Joint Commission website.
- Developed documentation for client providers, including counseling and do not send directives to enhance communication.
- Assisted with project tasks to improve team efficiency.
Health Management Team Manager
Accenture, Inc.
10.2014 - 10.2019
- Managed operational excellence dashboards, applying Six Sigma principles to streamline work processes.
- Contributed to design, development, and implementation of process improvements and automation initiatives.
- Facilitated team meetings and coaching sessions to enhance mentoring relationships and resolve conflicts.
- Collaborated with onshore process owners to resolve issues and achieve process alignment.
- Updated client stakeholders on service level agreements and identified improvement opportunities.
- Delivered consistent customer service, adhering to service level agreements while managing client costs.
Remote Copy Editor
TechTimes, LLC
03.2016 - 12.2016
- Edited articles for clarity, grammar, and consistency across various tech topics.
- Verified accuracy of writers' final drafts by confirming correct spelling of names, places, and organizations and validating facts, dates, and statistics through research.
- Reviewed and fact-checked technical details to ensure accuracy of published materials.
- Collaborated with writers to enhance content quality and maintain brand voice.
- Developed style guides for consistency in formatting and language usage across publications.
- Updated online content for SEO optimization and improved reader engagement strategies.
- Ensured that all copy adheres to company style guidelines.
- Ensure that articles are written in accordance with the AP style guide
Health Management Quality Auditor
Accenture, Inc.
10.2012 - 10.2014
- Executed quality audits to ensure compliance with client standards.
- Identified root causes of non-conformance and recommended action plans for improvement.
- Analyzed transactional monitoring data to identify trends impacting business performance.
- Coordinated discussions on leading indicator findings to create actionable improvement plans.
- Facilitated calibration sessions with operations and training teams to reinforce process updates.
- Participated in operations team meetings to enhance collaboration and communication.
Claims Intake Processor
Accenture, Inc.
08.2010 - 10.2012
- Received and logged client intake data into client system accurately.
- Validated completeness and accuracy of intake information while adhering to HIPAA guidelines.
- Followed up on pending items for timely resolution, improving case processing speed.
- Allocated cases to departments for processing.
- Trained new team members on procedures to enhance knowledge and efficiency.
- Monitored compliance with internal policies and client service standards to maintain quality.
Education
Bachelor of Science - Nursing
Delos Santos STI College
Manila, Philippines03-2008
Skills
- Licensed RN
- Oncology nursing
- Medication administration
- IV medication administration
- Wound care management
- Wound care
- Infection control
- Electronic health records
- Clinical documentation
- Patient education
- Patient care optimization
- Quality assurance
- Policy compliance
- Team collaboration
- Conflict resolution
Licenses
- IL, Registered Nurse
- TX, Registered Nurse
Languages
English
Professional
Tagalog
Professional
Certification
- Texas and Illinois Registered Nurse License
- Intravenous Therapy Certification Program with Central Line Management
Timeline
Registered Nurse
Northwestern Medicine Kishwaukee Hospital
08.2026 - Current
Full Time Staff Nurse
Dekalb Retirement Center (Oak Crest)
10.2023 - Current
Part Time Staff Nurse Med-Surgical Unit
Manila Doctor’s Hospital
03.2023 - 09.2023
Program Manager
Shearwater Health
05.2021 - 08.2023
Lead Assistant Clinical Director
Theodore Drew and Associates
11.2019 - 05.2021
Remote Copy Editor
TechTimes, LLC
03.2016 - 12.2016
Health Management Team Manager
Accenture, Inc.
10.2014 - 10.2019
Health Management Quality Auditor
Accenture, Inc.
10.2012 - 10.2014
Claims Intake Processor
Accenture, Inc.
08.2010 - 10.2012
Bachelor of Science - Nursing
Delos Santos STI College