Max Moon III

• Calculated proper lighting, shutter angles, camera distances and shot factors.
• Collaborated with other production team members for successful completion of 26 projects.
• Edited raw footage in post-production to produce professional videos.
• Captured footage for wide range of projects, social media content, corporate events and weddings
• Worked closely and communicated regularly with clients to understand and capture their vision on video.

• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
• Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision at 12 separate properties.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to pharmaceutical sales teams' technical support needs.

• Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
• Multi-tasked MacOS & iOS systems while providing service and resolving customer issues, questions, comments or concerns.
• Analyzed trends to document emerging issues.
• Diagnosed and troubleshot hardware, software and network issues.
• Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.

• Managed a workload comprised of performing closing procedures, assisting guests, security, minor maintenance and opening procedures by utilizing proper time management, with little supervision.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Managed high levels of call flow and responded to the customers' internet, cable and phone technical support needs

• Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
• Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
• Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair using electrical measuring instruments. hand/power tools, and ship schematics.
• Maintained a secret clearance throughout my term of service.

-Work center supervisor for the last 6 months of service

- Level 3 security and arms training

• Created inviting environment for customers by maintaining store organization and cleanliness.
• Received and unloaded new items upon delivery and checked products for damage and order accuracy.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Prioritized helping customers over completing other routine tasks in store.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.