Maxsherry Gilbert

• Assist physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
• Explained treatment procedures and physicians' instructions.
• Handle general office duties to support administrative staff during peak hours.
• Operate electrocardiogram (EKG) to administer diagnostic tests
• Change dressings on wounds to prevent infection and check for healing
• Conduct patient interviews to gather health history, vital signs and information about current medical issues.
• Answer phones, scheduled appointments, greeted patients

• Verify Patient and document details to update data system
• Proficient use of DHA Genesis Medical Record system
• Adjust the flow and sequence of the work to meet team and patient needs
• Develops and maintains effective and efficient communication with interdisciplinary teams, Keesler medical departments, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; notification to other Keesler facilities for traveling Veterans and patients.
• Sets priorities and deadlines.
• Performs duties to manage and plan patient care.
• Refers medical questions concerning patient's condition, progress, or treatment to the nurse and/or physician.
• Performs venipunctures and obtain samples by Keesler operating instruction and policy
• Queries callers to obtain pertinent information necessary to determine the primary need and area of interest

• Performed Apheresis collection per SOP.
• Performed infection control and sharps disposal procedures to protected donors, co-workers and self.
• Concurrently documented occurrences, variances and adverse reactions.
• Applies policies and procedures associated with operational activities that effect workload data.
• Review all performances to insure safety and quality of work.
• Educate donors during collection to promote safety and quality product.
• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• Screened prospective donors by conducting interviews, obtaining medical histories and charted vital signs.
• Interviewed Donors, analyzed and documented records with concurrent information.
• Obtained a variety of blood samples through venipuncture or capillary puncture using 16 gauge needles, butterfly needles and straight needles.
• Worked closely with research department.
• Verified collection orders and communicated discrepancies to nurses and or physician.

Monitor and maintain restaurant in absence of Store Manager; enforcing safety and sanitation while effectively and efficiently meeting customer's needs.

• Assisted upper management with daily operations to meet standards of service and quality.
• Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
• Collaborated with team members to improve performance and implement training updates.
• Performed opening and closing procedures including setting up registers and arranging products to keep facility operations prepared.

• Located patient charts for upcoming appointments.
• Followed-up with insurance companies and individuals to resolve discrepancies.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Obtained information by contacting appropriate personnel or patients.
• Kept department clean, organized and professional.
• Disseminated information to correct department, individual or outside location.
• Responsible for accurate appointment management.
• Pulled patient records and transferred information to appropriate parties.
• Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.

• Managed reservations schedule and collected fees and deposits.
• Operated POS system, handled money and electronic forms of payment.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Recorded orders and partnered with team members to efficiently serve food and beverages.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Assisted Customers with selecting menu options, and recommended alternative options for those with food allergies intolerances and dietary preferences.