Hi, I’m
Adam Maxson
Enterprise Systems Specialist
Jackson,MI
Summary
Highly motivated professional actively pursuing continuous growth and stability within a company. Seeking a role to leverage interpersonal and technical expertise in an ever-changing field while contributing to a company's long-term success and growth.
Overview
7
years of professional experience
Work History
Jackson County
Enterprise Systems Specialist
10.2022 - Current
Job overview
- Completely redesigned Human Resources Onboarding process for New Hires entering employment at Jackson County.
- Implemented process for Department of Transportation to begin scanning backlog of files to transition to fully paperless facility.
- Designed system for existing employees allowing them to use paperless process to submit changes regarding tax information and direct deposit information.
- Created and managed over 50 forms for entire Onbase system used by 9 County Departments.
Jackson County
IT Help Desk Technician
05.2022 - 10.2022
Job overview
- Worked within condensed team with limited resources to supply the 9 Jackson County Government buildings with support
- Worked over 50% of tickets that came into the Helpdesk out of a possible 1371 tickets. Completing more than 500 tickets to the next closest employee.
- Maintained successful relationships and helped manage team of 4 when staff turnover happened.
- Was offered promotion to Enterprise Systems Specialist while being the shortest-tenured employee.
Commonwealth Associates, inc.
IT Help Desk Technician – Level 1&2 Support
03.2020 - 04.2022
Job overview
- Managed 4.2 million-dollar budget through purchases of IT equipment/software.
- Helped mobilize over 265 machines to current employees. Making sure each employee had proper software.
- Hosted the IT portion of onboarding for new employees during my tenure.
Education
I3 Verticals (Formally Imagesoft)
from Onbase Workflow Certification
12-2022
I3 Verticals (Formally Imagesoft)
from Onbase Administrator Certification
10-2022
Western Michigan University, Haworth College of BusinessKalamazoo, MI
Bachelor of Business Administration from Computer Information Systems
04-2019
Skills
- Analytical and Critical Thinking
- Data Processing
- Help Desk Software
- Database Maintenance
- Friendly, Positive Attitude
- Training & Development
- OnBase EP3
- Meraki Dashboard
- Hardware Expertise
- Palo Alto
- Microsoft 365
- Azure
- Verkada
- Prism
Timeline
Enterprise Systems Specialist
Jackson County
10.2022 - Current
IT Help Desk Technician
Jackson County
05.2022 - 10.2022
IT Help Desk Technician – Level 1&2 Support
Commonwealth Associates, inc.
03.2020 - 04.2022
I3 Verticals (Formally Imagesoft)
from Onbase Workflow Certification
I3 Verticals (Formally Imagesoft)
from Onbase Administrator Certification
Western Michigan University, Haworth College of Business
Bachelor of Business Administration from Computer Information Systems
Similar Profiles
Isabella CastanedaIsabella Castaneda
Deputy Tax Collector at Jackson CountyDeputy Tax Collector at Jackson County
Trisha RondorfTrisha Rondorf
Juvenile Clerk at Jackson CountyJuvenile Clerk at Jackson County
McKayla BoyceMcKayla Boyce
911 Dispatcher at Jackson County911 Dispatcher at Jackson County
MEGAN HUNTMEGAN HUNT
Executive Program Director at Jackson YMCAExecutive Program Director at Jackson YMCA
Amy PhelpsAmy Phelps
Call Center Representative at RMS FoodsCall Center Representative at RMS Foods