Maxwayle Woods
Richmond Hill,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing technical skills, excellent time management and problem-solving skills. Dependable technical support agent with over 3 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
5
5
years of professional experience
Work History
Help Desk Support Specialist
Capital One
Duluth, GA
03.2023 - 07.2023
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Observed financial transaction laws and regulations for full accounts compliance.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Tested computer equipment to ensure proper functioning according to specifications.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
Technical Support Representative
Gopuff
Atlanta, GA
03.2021 - 09.2022
- Access Delivery Partner accounts sensitive documentation information
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
Customer Service Representative
Affiliate Asset Solutions
Southfield, MI
07.2018 - 01.2022
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Diploma -
Southfield High School
2016
Currently Studying - Information Technology Project Management
CompTIA A+
Atlanta, GASkills
- Technical support
- Service Ticket Tracking
- Hardware Configuration
- Customer Service
- Technical Documentation
- Help Desk Software
- Service Desk Support
- Computer Diagnostics
- Technical Troubleshooting
- Project Coordination
- Correcting Discrepancies
- Client Engagement
- Financial Transactions
- Document Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Help Desk Support Specialist
Capital One
03.2023 - 07.2023
Technical Support Representative
Gopuff
03.2021 - 09.2022
Customer Service Representative
Affiliate Asset Solutions
07.2018 - 01.2022
Diploma -
Southfield High School
Currently Studying - Information Technology Project Management
CompTIA A+