Maxwell Anthony

Columbus Crew.|Columbus, OH, Jan 2024 – Present.

Membership Services Representative –

• Serve as the primary point of contact for over 300 Season Ticket Members, ensuring client satisfaction through consistent communication, personalized service, and event engagement.
Spearhead retention and revenue growth initiatives, generating $950,000 in full-season renewals, and $120,000 in new business.
Plan and execute fan engagement strategies, enhancing loyalty, and increasing participation in Crew events.
Collaborate cross-departmentally to deliver an exceptional matchday experience, exceeding client expectations.

• Delivered over $308K in ticket revenue, including $45K in premium sales, through strategic sales efforts and targeted campaigns.
Conducted personalized consultations with fans and businesses, contributing to the sell-out of Lower.com Field’s 16,500 season tickets.
Generated leads through proactive outreach, making over 300 calls weekly, and leveraging data-driven sales strategies.

• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

• Closed over $230K in ticket revenue, spanning season, group, and premium offerings.
• Represented the Guardians at business and networking events across Northeast Ohio, fostering community partnerships.
• Supported gameday operations, including postseason events, balancing client service and sales priorities seamlessly.
Enhanced efficiency through expertise in ProVenue Ticketing Software and CRM platforms, streamlining account management.