Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maxwell Crum

Morgantown,WV

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Marietta Country Club, enhancing guest relations and service quality. Skilled in sales and guest engagement, I consistently improved customer satisfaction and operational efficiency, showcasing my ability to manage and exceed expectations. Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Marietta Country Club
05.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Lifeguard

Marietta Country Club
05.2021 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Front Desk Attendant

MOVement Fitness and Recreation Center
06.2020 - 07.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.

Education

Bachelor of Science - Accounting

West Virginia University
Morgantown, WV
05.2026

Skills

  • Strong Work Ethic
  • Professional Appearance
  • Exceptional customer service
  • Sales expertise
  • Order Accuracy
  • Guest Engagement
  • Cash Handling
  • Guest Relations Management
  • Relationship Management
  • Item promotion

Timeline

Server/Bartender

Marietta Country Club
05.2023 - 08.2024

Lifeguard

Marietta Country Club
05.2021 - 08.2022

Front Desk Attendant

MOVement Fitness and Recreation Center
06.2020 - 07.2021

Bachelor of Science - Accounting

West Virginia University

Similar Profiles

CREATE PROFILE
Maxwell Crum