MAXWELL FIELDS
Grand Rapids,MI
Summary
Dynamic professional with extensive experience at Olswell Dispensary, excelling in customer service and product knowledge. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in team collaboration and time management, consistently achieving service goals while maintaining organized operations and strong client relationships.
Overview
4
4
years of professional experience
Work History
Herbal Coach
Olswell Dispensary
Grand Rapids, Michigan
01.2026 - Current
- Guided customers in product selection and addressed inquiries to enhance their shopping experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Organized merchandise displays to create an inviting shopping environment.
Urinalysis Technician
61st District Court
Grand Rapids, MI
04.2025 - 06.2025
- Maintained comprehensive knowledge of different operating systems, networking technologies, and software applications.
- Maintained clean workspace to prevent contamination of lab results.
- Monitored patients for potential manipulation or contamination of testing samples.
- Processed and recorded cash transactions for clients within Probation Department.
Dispatch & Delivery Driver
Ascend Wellness & Provisions
Grand Rapids, MI
03.2023 - 02.2025
- Delivered orders with professionalism and a smile, enhancing customer satisfaction.
- Maintained accurate delivery records and completed all paperwork to support efficient operations.
- Conducted routine vehicle inspections and maintenance to ensure safe, reliable operations.
- Performed regular inventory audits to maintain accuracy.
- Maintained confidentiality and professionalism when discussing clients' health information and concerns.
Herbal Coach
Olswell Dispensary
Grand Rapids, MI
02.2022 - 10.2022
- Developed and maintained strong relationships with key clients.
- Managed curbside pickup operations by coordinating with team members and customers to ensure excellent service.
- Handled inventory of curbside orders, tracking product availability and restocking items.
- Supported clients with product inquiries, enhancing customer experience.
Education
Bachelor of Science - Communications
Grand Valley State University
Allendale04-2020
Skills
- Product knowledge
- Guest services
- Customer service
- Documentation review
- Team collaboration
- Time management
- Problem solving
- Team Building
- Conflict resolution
- Communication skills
Timeline
Herbal Coach
Olswell Dispensary
01.2026 - Current
Urinalysis Technician
61st District Court
04.2025 - 06.2025
Dispatch & Delivery Driver
Ascend Wellness & Provisions
03.2023 - 02.2025
Herbal Coach
Olswell Dispensary
02.2022 - 10.2022
Bachelor of Science - Communications
Grand Valley State University