Maxwell Flach
Phoenix,USA
Summary
Professional project management expert with strong focus on team collaboration and achieving results. Skilled in project coordination, resource allocation, and schedule management. Known for flexibility and reliability, adapting seamlessly to changing needs. Proven ability to foster productive team environments while driving projects to successful completion.
Overview
8
8
years of professional experience
Work History
Project Administrator
Pineapple Procurement
09.2024 - 05.2025
- Stepped up to lead multiple projects in the absence of a Project Manager, owning communication, documentation, and vendor coordination
- Tracked and maintained detailed order records across 4–5 projects, ensuring on-time delivery and issue resolution
- Liaised with vendors and designers to manage submittals, lead times, and approvals, streamlining project workflows
- Took ownership of meeting prep and follow-ups, distributing notes and tracking action items to keep teams aligned
- Maintained organized records for specs, invoices, and shipment documentation, ensuring project accuracy and accountability
Project Coordinator
Absolute Procurement
05.2020 - 08.2024
- Facilitate new-client kick off calls, establishing project deliverables and reviewing services offered developing timeline and budget generating a positive first impression
- Coordinated project timelines and deliverables to ensure alignment with organizational goals.
- Led regular status meetings, fostering collaboration and addressing challenges promptly.
- Facilitated communication between cross-functional teams to streamline project execution.
- Developed and maintained project documentation, enhancing transparency and accountability.
- Monitored project progress, identifying risks and implementing mitigation strategies proactively.
- Assisted in resource allocation, optimizing team capacity for maximum efficiency.
Customer Service Specialist
One Kings Lane
11.2019 - 05.2020
- Supervised and supported a global team of 13 employees, operating an internal helpline to assist with escalated customer issues and complaints via email, phone and Zoom, resolving issues promptly
- Facilitated weekly team trainings highlighting customer service best practices and celebrating team wins
- Onboarded new clients and managed all aspects of business account creation while introducing pricing structure discount system helping to drive spend while maintaining client satisfaction rating of 85%
- Onboarded prospective clients to business trade program via call sheet, educating them on the benefits of our program with a success rate of 78%
- Remote
Concierge Specialist
Homepolish
11.2017 - 10.2018
- Supported 50 global accounts monthly maintaining an SLA of 7 days for project close-out
- Managed the quoting, purchasing, and delivery process for each client maintaining active communication and client satisfaction rating of 4/5
- Provided high levels of customer service in each project with vendors, designers, and clients
- Developed strong vendor relationships to optimize resource availability and event execution.
- Trained new staff on company policies and best practices for exceptional client service.
- Provided support during high traffic periods by effectively managing multiple tasks simultaneously while maintaining exceptional service quality.
Education
BS - Psychology
Arizona State University
Tempe, AZ12.2015
Skills
- Documentation management
- Project reporting
- Compliance management
- Project management
- Project planning and development
- Project planning
- Project scheduling
Timeline
Project Administrator
Pineapple Procurement
09.2024 - 05.2025
Project Coordinator
Absolute Procurement
05.2020 - 08.2024
Customer Service Specialist
One Kings Lane
11.2019 - 05.2020
Concierge Specialist
Homepolish
11.2017 - 10.2018
BS - Psychology
Arizona State University
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