Maxwell Harrison
Santa Rosa
Summary
Highly organized candidate with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering administrative excellence, including clerical support and public interaction. Highly skilled in upfront customer service.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Session Climbing
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Trained new team members on company procedures, customer service and issue resolution.
Shift Lead and Training Manager
Kuma Sushi and Bowls
01.2021 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Front Desk
Santa Barbara Rock Gym
10.2019 - 05.2020
- Checked in and walked through safety precautions with customers
- Worked to give information about climbing products and safe ways to be outdoors respectfully
- Sold and promoted memberships and products.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Assistant Project Manager
Marc Negri
01.2017 - 01.2019
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Education
Sant Rosa Junior College
Maria Carrillo High School
06.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling
- Appointment Scheduling
- File Organization
- Staff Management
Timeline
Front Desk Receptionist
Session Climbing
02.2024 - Current
Shift Lead and Training Manager
Kuma Sushi and Bowls
01.2021 - 06.2022
Front Desk
Santa Barbara Rock Gym
10.2019 - 05.2020
Assistant Project Manager
Marc Negri
01.2017 - 01.2019
Sant Rosa Junior College
Maria Carrillo High School