- Cooking
- I like working with my hands and fixing things
- History
- Plants
- Gaming
Maxwell Henkaline
Columbus,OH
Summary
Dynamic Data Center Lead Technician with AWS, recognized for enhancing operational efficiency through innovative process improvements. Expert in diagnostic testing and documentation, while fostering team collaboration and training. Proven ability to minimize downtime and optimize resource allocation, driving significant cost reductions and elevating team performance.
Overview
6
6
years of professional experience
Work History
DCO Lead Technician
AWS
01.2025 - Current
- Oversaw daily operations and maintenance of AWS equipment and systems.
- Implemented process improvements to enhance operational efficiency and reduce downtime.
- Trained and mentored junior technicians on best practices and troubleshooting techniques.
- Coordinated cross-functional teams to execute complex technical projects successfully.
- Developed detailed documentation for processes, procedures, and system configurations.
- Led initiatives to optimize resource allocation and minimize operational costs.
DCO Technician L3
AWS
08.2024 - 01.2025
- Diagnosed and resolved technical issues in AWS infrastructure, ensuring minimal downtime.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Developed troubleshooting guides that increased team efficiency by streamlining problem-solving processes.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Contract Technician
AWS
01.2024 - 08.2024
- Collaborated with management to identify training needs and objectives.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Server
Jeff Ruby Culinary Entertainment
02.2020 - 12.2023
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
No Degree -
The Ohio State University
Columbus, Ohio, OHAssociate of Science - Information Technology
Columbus State Community College
Columbus, Ohio, OH05-2021
Skills
- Diagnostic testing
- Testing and repair
- Curriculum planning
- System maintenance
- Game strategy implementation
- Documentation and reporting
- Multitasking and organization
- Written/Verbal communication
- Creative problem solving
- Planning and coordination
- New hire training
Accomplishments
- I lead a complete overhaul project on standardizing trainings across the AWS Columbus region for my department.
- I have discovered solutions to multiple new errors that have stalled server hand offs.
- I have been the lead for two different teams in two different roles with success.
- I have created multiple channels of communication between teams that did not previously exist, driving operational efficiency and getting teams that had previously never been aligned, into a more synchronous effort.
Interests
Timeline
DCO Lead Technician
AWS
01.2025 - Current
DCO Technician L3
AWS
08.2024 - 01.2025
Contract Technician
AWS
01.2024 - 08.2024
Server
Jeff Ruby Culinary Entertainment
02.2020 - 12.2023
No Degree -
The Ohio State University
Associate of Science - Information Technology
Columbus State Community College