Maxwell Herriage

• Used Microsoft Office and Umbrella ATA to design training for All FC employees and increase company retention and productivity rates by 22%.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Mentored new trainers, sharing best practices and supporting their professional growth.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Facilitated team-building exercises to foster a positive work environment and improve collaboration among staff members.
• Addressed performance gaps through targeted interventions such as one-on-one coaching or group workshops, leading to enhanced overall workforce competency levels.

• Facilitate certified job and compliance training

• Verify/complete data entry; manage Training violations reports and communicate expiring permissions to managers.

• Train, coach, and audit trainees and other Trainers.

• Monitor daily learning curve and top offender data; coach/provide retrains for bottom performers.

• Execute and enforce Operations Learning network standards and best practices.

• Complete all standard work and assigned tasks on time and to standard expectation; complete standard work checklist daily.

• Ensure area readiness and area organization for all Learning areas and training locations to ensure they are prepared to support all training activities.

• Escalate any barriers to Learning Manager or appropriate escalation point.

• Tracked and maintained FC compliance in all tracked areas.
• Routinely facilitated Amazon's "Behind the Smile" Onboarding program in accordance to Amazon standard.

• Greeted customers warmly and pleasantly answered inquiries.
• Offered feedback to other providers to effectively address students' needs.
• Incorporated project-based learning activities into lessons, promoting critical thinking skills and collaborative problem-solving among students.
• Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
• Taught courses on company policies and procedures
• Conducted needs assessments to determine training requirements
• Presented information to on average 15 New on-boarded associates per class as well as old associate following different work pathways.
• Led groups of 5 learners in interactive activities
• Encouraged learners to ask questions and participate in discussions
• Provided feedback to learners on their progress
• Assisted learners with troubleshooting issues
• Monitored learner activity and engagement with 40 AA's per week.
• Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
• Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
• Led small group sessions of 5 to help students review and practice concepts.
• Maintained clean, organized and professional work environment.
• Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
• Implemented innovative teaching methods, resulting in increased student comprehension and retention.
• Utilized assessment data to inform instructional practices, resulting in targeted interventions that addressed individual student needs.
• Served as a mentor teacher for 6 educators, providing guidance and support throughout their first year of teaching experience.