Maxwell Hughes
North Little Rock,AR
Summary
Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
PrimeFlight
05.2023 - Current
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Retail Sales Associate
H&M Hennes & Mauritz
12.2019 - 08.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Seasonal Administrative Assistant
Arkansas Department Of Transportation
06.2018 - 08.2018
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively stocking necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
No Degree - Computer Science And Programming
University of Arkansas At Little Rock
Little Rock, ARHigh School Diploma -
Estem Public Charter High School
Little Rock, AR05.2020
Skills
- Information Verification
- Call Control
- Case Management
- Customer Service
- Payment Processing
- Outstanding communication skills
- File Management
- Microsoft Office Suite proficiency
- Adobe Acrobat
- Professional telephone demeanor
- Exemplary work ethic
- Administrative Support
- Staff Training
- Digital asset management
Certification
ACS -
Sensitive Security Information, Frontier - 01-23-2024
ACS -
Safety Management Systems, Frontier - 02-08-2024
ACS -
Dangerous Goods & Hazardous Material Materials
Timeline
Customer Service Agent
PrimeFlight
05.2023 - Current
Retail Sales Associate
H&M Hennes & Mauritz
12.2019 - 08.2023
Seasonal Administrative Assistant
Arkansas Department Of Transportation
06.2018 - 08.2018
No Degree - Computer Science And Programming
University of Arkansas At Little Rock
High School Diploma -
Estem Public Charter High School