Maxwell Marshall
Minneapolis,MN
Summary
Accomplished product manager offering almost 4 years of experience in the Fintech industry and 1.5 years as a product manager. Highly skilled in utilizing communication, information technology skills, and analytical knowledge to deliver innovative solutions for financial inclusion and empowerment. I have a Certified Product Manager (CPM) credential and a bachelor's degree in economics from St. Olaf College. Over my 4 years of work experience at Spave, I was able to advance through the ranks starting as a business/finance analyst, becoming an analytics dashboard product manager, and then moving to a general product manager role that encompassed all of Spave's products. I am passionate about creating products that are user-centric, data-driven, and impactful.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spave Product Manager
Spave
11.2023 - Current
- Lead Product Manager for all Spave products
- Reported to CTO
- Lead efforts in roadmap creation, feature requirements, and scheduling
- Managed team of 5 engineers
- Attended daily customer success meetings as the product representative
- Instructed customer success team on how to respond to customers when needed
Analytics Dashboard Product Manager
Spave
05.2023 - 11.2023
- Lead effort for creation of our Admin Dashboard for clients and internal use
- Created AD roadmap, requirements, and schedule via Jira
- Managed several engineers that were working on AD
- Assisted in management of engineering team for all Spave products
- Assisted in Roadmap creation, requirement creation, and scheduling of all Spave products
Business/Finance Analyst
Spave
11.2020 - 05.2023
- Created/tracked first standard set of company KPIs
- Supported management of investor portfolios and relations
- Supported finance lead when a credit union acquired Spave
- Provided detailed analytics reports for management to make strategy decisions
- Participated in EOS leadership program with upper management (Quarterly travel + weekly sessions)
- Assisted in creation of financial projections model (Excel)
- Managed and was responsible for output of three interns
- Designed and produced weekly customized reports for nonprofit and credit union partners
- Managed data exchange with our third party DAF provider
Enterprise Customer Service Rep
SportsEngine
06.2019 - 09.2019
- Provided live customer service to Ontario and US Club soccer administrators through Intercom software.
- Documented and logged system bugs through Intercom.
- Trained client admins through new software updates.
Information Technology Intern
Service Master Clean
06.2017 - 09.2018
- Provided IT support and managed cell phones for all employees
- Independently managed 20+ tickets per day for 3 company locations.
- Programmed data sharing apps on Microsoft PowerApps.
- Completed on-boarding and off-boarding process for employees.
- Documented IT responsibilities to analyze and simplify processes.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
Education
Certification - Product Management
Product School
Remote09.2023
Bachelor of Arts - Economics
St. Olaf College
Northfield, MN05.2020
Skills
- KPI Tracking
- Project Planning
- Product Strategy
- Customer Support
- Vendor Relations
- Database queries
- MongoDB
- AWS DynamoDB
- Jira
- Miro
- Donor Advised Funds
Websites
Certification
- CPM - Certified Product Manager
Timeline
Spave Product Manager
Spave
11.2023 - Current
Analytics Dashboard Product Manager
Spave
05.2023 - 11.2023
Business/Finance Analyst
Spave
11.2020 - 05.2023
Enterprise Customer Service Rep
SportsEngine
06.2019 - 09.2019
Information Technology Intern
Service Master Clean
06.2017 - 09.2018
Certification - Product Management
Product School
Bachelor of Arts - Economics
St. Olaf College