MAXWELL MILLER
Columbus,OH
Summary
Results-driven Business Analyst focused on optimizing ATM network performance. Achieved significant improvements in Teller Service Levels and reduced ATM latency through data-driven insights. Specializes in cross-functional collaboration and project management to align initiatives with business objectives, directly influencing branch location strategies.
Overview
1
1
Certification
7
7
years of professional experience
Work History
ATM Business Analyst
JPMorgan Chase & Co.
Columbus, OH
02.2023 - Current
- Analyzed and reported on ATM network of 15,000 machines, tracking KPIs including revenue, expense, ATM availability, security concerns, and fraud losses. Provided strategic recommendations to ATM group based on objectives and key results.
- Coordinated with operations, technology teams, and external vendors to upgrade processing cores of 2,400 ATMs, reducing ATM latency by over 50% (from 10 seconds to average of 4 seconds).
- Collaborated with internal real estate and security design teams to add or remove 60 ATMs from fleet, enhancing Teller Service Level (TSL) by 10 basis points and increasing transaction volume at new ATMs while removing low-performing machines for cost savings.
- Work with control partners to monitor data to ensure accurate same day and next day Funds Availability delivered to customers, compiling evidence for Audit. Worked with Analytics team to improve monitoring process.
Creative Operations Specialist
Abbott Nutrition / Whitespace
Columbus, OH
06.2019 - 02.2023
- Directed traffic flow for marketing projects, achieving timely delivery and operational efficiency. Managed a team of 10 designers, copywriters and marketers in creating marketing collateral for Pedialyte, Glucerna, Pedisure, etc.
- Wrike Admin (newly adopted project management system). Managed 140 users changing from DaVinci project management service to Wrike.
- Assisted in implementing Abbott-customized Wrike instance, recognized by Wrike Customer Service Manager as exemplary. Developed onboarding system for seamless transition into agency and Wrike.
- Provided technical assistance to team members, improving project execution and collaboration.
- Provided introduction guides that walk new hires through their new role & connection to the flow of the agency.
- Bynder Admin (newly adopted Digital Asset Management system). Purchased images for designers to then upload into Bynder. Manage organization & presentation for users in Bynder. Keeping the system clean & accessible for users.
Education
Bachelor's degree - Strategic Communication
The Ohio State University
Columbus, OHSkills
- Project Coordination
- Project Planning & Management
- KPI tracking
- Business Analysis
- Process Improvement
- Stakeholder Management
- Cross-Functional Collaboration
- Real Estate Analysis
- Project Status Reporting
- Issue and Risk Tracking
- Workflow Management
- Vendor Coordination
- Microsoft Excel, PowerPoint, Word
Certification
- Google Analytics Certification (2019)
Timeline
ATM Business Analyst
JPMorgan Chase & Co.
02.2023 - Current
Creative Operations Specialist
Abbott Nutrition / Whitespace
06.2019 - 02.2023
Bachelor's degree - Strategic Communication
The Ohio State University