Maxwell Olson
Milwaukee,WI
Summary
A General Manager with 9 years of operations management experience in the retail industry. Passionate about building teams and utilizing creativity to design menus, and improve operations. Focused on details in service of mission statements and visions.
Overview
9
9
years of professional experience
Work History
Food & Beverage Manager
North Shore Country Club
02.2024 - 09.2024
- Designed and implemented optimal layout and procedures for new outdoor bar facility.
- Oversaw and enforced operations of the new facility and the beverage cart program.
- Hired and trained a staff of 30 to fine dining standards for both the summer season and year round operations.
- Developed unique events and special promotions to drive sales.
- Created unique, custom, and rotating craft cocktails for all three of the club's bars and restaurants to both match the taste of members, and fit the ambience of the establishments.
- Optimized and created schedules for both the the beverage cart department and the outdoor dining facility.
Assistant Manager
Belmont Tavern
07.2021 - 02.2024
- Recruited, hired, and trained staff to perform successfully in their roles.
- Managed labor, created schedules to ensure staff meets all guests needs.
- Ensured all revenues, cash or credit, were properly deposited and accounted for.
- Tracked and managed inventory to meet guest needs.
- Improved customer engagement by delivering exceptional service while managing the bar and tending to all guest needs.
- Led and coordinated the set up of special events and private parties.
- Developed signature craft cocktails.
General Manager
Artisan Ramen
11.2017 - 01.2019
- Reviewed financial statements, sales, and activity reports to measure productivity against goals.
- Managed staff, prepared work schedules, and assigned duties.
- Determined staffing requirements and interviewed, hired, and trained new employees.
- Developed and designed the restaurant's menu and set prices to maximize profit margin.
- Planned and directed sales promotions, pop-up restaurant services, and holiday events.
- Managed social media presence utilizing targeted advertisements.
Shift Supervisor
Starbucks Coffee
07.2015 - 04.2018
- Trained workers in food preparation, service, sanitation, and safety procedures.
- Performed financial activities such as cash handling and deposit preparation.
- Resolved customer complaints regarding food and beverage service.
- Maintained inventory standards to ensure product availability and food safety standards.
- Provided clear direction to deploy baristas, ensuring routines are being followed and tasks are completed to meet customer needs.
Education
Bachelors - Chemistry
Marquette University
Milwaukee, WI04.2015
Skills
- Operations Management
- Recruiting
- Staff Development
- Team Leadership
- Profit and Loss (P&L)
Timeline
Food & Beverage Manager
North Shore Country Club
02.2024 - 09.2024
Assistant Manager
Belmont Tavern
07.2021 - 02.2024
General Manager
Artisan Ramen
11.2017 - 01.2019
Shift Supervisor
Starbucks Coffee
07.2015 - 04.2018
Bachelors - Chemistry
Marquette University
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