Summary
Overview
Work History
Education
Skills
Timeline
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Maxwell Palmer

Albuquerque,NM

Summary

Experienced Customer Service Representative with a history of ensuring customer satisfaction through effective communication and issue resolution. Organized and detail-oriented with ability to manage multiple tasks efficiently. Known for being positive and uplifting team.

Overview

7
7
years of professional experience

Work History

Overnight Property Management

Albuquerque Grand Senior Living Apartments
01.2024 - 06.2025
  • Ensure the building is locked down and free from hazards.
  • Writing work orders and contacting maintenance if any hazardous emergencies are discovered.
  • Monitor resident pendents and assist residents by contacting emergency services.
  • Perform custodial duties such as sweeping, mopping, sanitizing, and other cleaning.
  • Setup the dining room and assist kitchen in ensuring correct items were delivered and stocked.
  • Greeting residents every morning with a friendly smile.
  • Any other task maintenance, housekeeping, or kitchen need assistance with.

Front Desk Representative

Albuquerque Grand Senior Living Apartments
04.2023 - 01.2024
  • Create positive first impressions through excellent phone and face-to-face interactions with visitors.
  • Assist seniors by directing them to appropriate channels for conflict resolution.
  • Manage work orders, organize spreadsheets, schedule appointments, and assist with creative projects.
  • Conduct research for residents.
  • Provide additional support with kitchen or housekeeping when needed.

Dining Room Busser

Black Angus Steakhouse
09.2022 - 04.2023
  • Demonstrate effective problem-solving and communication skills in a fast paced dynamic restaurant environment.
  • Clean tables and lobby, help out dishwasher, and help servers provide customers with fast and rememberable service.
  • Setup for parties, monitor safety hazards, and refill drink stations.
  • Communicate with and help other bussers to ensure no-one is running behind.

Delivery Driver

DoorDash
08.2021 - 08.2022
  • Receive and deliver orders while maintaining focus on safe driving.
  • Communicate effectively with restaurant staff, customers, and DoorDash support for order resolution.
  • Plan optimal route for delivering multiple orders and navigating unfamiliar territory such as apartment complex's or businesses

Caregiver

Self-directed Care Giving
11.2019 - 06.2020
  • Engage with patients in conversation and support them emotionally.
  • Assist with dressing, preparing meals, and medication reminders.
  • Drive patients to medical appointments.
  • Clean, run errands, manage laundry, and complete weekly grocery shopping.


Crew Member

Jimmy John's
08.2018 - 05.2019
  • Collaborate with team members to complete orders quickly.
  • Provide excellent customer service by greeting customers and ensuring orders meet quality standards.
  • Take and place orders in person or over phone along with receiving funds for order.
  • Slice meats, craft sandwiches, clean front and back of restaurant.
  • Properly label and store food.
  • Thoroughly hand-wash dishes.

Education

Some College (No Degree) - Chemistry

Central New Mexico Community College

Skills

  • Organization and time management
  • Customer relations
  • Recordkeeping
  • Data entry
  • Interpersonal communication
  • Analytical thinking
  • Multitasking Abilities
  • Money handling
  • Time management
  • Positive and professional
  • Adaptability and flexibility

Timeline

Overnight Property Management

Albuquerque Grand Senior Living Apartments
01.2024 - 06.2025

Front Desk Representative

Albuquerque Grand Senior Living Apartments
04.2023 - 01.2024

Dining Room Busser

Black Angus Steakhouse
09.2022 - 04.2023

Delivery Driver

DoorDash
08.2021 - 08.2022

Caregiver

Self-directed Care Giving
11.2019 - 06.2020

Crew Member

Jimmy John's
08.2018 - 05.2019

Some College (No Degree) - Chemistry

Central New Mexico Community College

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