Maxwell Palmer
Albuquerque,NM
Summary
Experienced Customer Service Representative with a history of ensuring customer satisfaction through effective communication and issue resolution. Organized and detail-oriented with ability to manage multiple tasks efficiently. Known for being positive and uplifting team.
Overview
7
7
years of professional experience
Work History
Overnight Property Management
Albuquerque Grand Senior Living Apartments
1501 Tijeras Ave NE Albuquerque, NM 87106
01.2024 - 06.2025
- Ensure the building is locked down and free from hazards.
- Writing work orders and contacting maintenance if any hazardous emergencies are discovered.
- Monitor resident pendents and assist residents by contacting emergency services.
- Perform custodial duties such as sweeping, mopping, sanitizing, and other cleaning.
- Setup the dining room and assist kitchen in ensuring correct items were delivered and stocked.
- Greeting residents every morning with a friendly smile.
- Any other task maintenance, housekeeping, or kitchen need assistance with.
Front Desk Representative
Albuquerque Grand Senior Living Apartments
1501 TIJERAS NE, Albuquerque, NM 87106
04.2023 - 01.2024
- Create positive first impressions through excellent phone and face-to-face interactions with visitors.
- Assist seniors by directing them to appropriate channels for conflict resolution.
- Manage work orders, organize spreadsheets, schedule appointments, and assist with creative projects.
- Conduct research for residents.
- Provide additional support with kitchen or housekeeping when needed.
Dining Room Busser
Black Angus Steakhouse
2290 Wyoming Blvd NE, Albuquerque, NM 87112
09.2022 - 04.2023
- Demonstrate effective problem-solving and communication skills in a fast paced dynamic restaurant environment.
- Clean tables and lobby, help out dishwasher, and help servers provide customers with fast and rememberable service.
- Setup for parties, monitor safety hazards, and refill drink stations.
- Communicate with and help other bussers to ensure no-one is running behind.
Delivery Driver
DoorDash
Albuquerque, NM
08.2021 - 08.2022
- Receive and deliver orders while maintaining focus on safe driving.
- Communicate effectively with restaurant staff, customers, and DoorDash support for order resolution.
- Plan optimal route for delivering multiple orders and navigating unfamiliar territory such as apartment complex's or businesses
Caregiver
Self-directed Care Giving
Albuquerque, NM
11.2019 - 06.2020
- Engage with patients in conversation and support them emotionally.
- Assist with dressing, preparing meals, and medication reminders.
- Drive patients to medical appointments.
- Clean, run errands, manage laundry, and complete weekly grocery shopping.
Crew Member
Jimmy John's
6650 Holly Ave Ne Suite C2 Albuquerque NM, 87113
08.2018 - 05.2019
- Collaborate with team members to complete orders quickly.
- Provide excellent customer service by greeting customers and ensuring orders meet quality standards.
- Take and place orders in person or over phone along with receiving funds for order.
- Slice meats, craft sandwiches, clean front and back of restaurant.
- Properly label and store food.
- Thoroughly hand-wash dishes.
Education
Some College (No Degree) - Chemistry
Central New Mexico Community College
Skills
- Organization and time management
- Customer relations
- Recordkeeping
- Data entry
- Interpersonal communication
- Analytical thinking
- Multitasking Abilities
- Money handling
- Time management
- Positive and professional
- Adaptability and flexibility
Timeline
Overnight Property Management
Albuquerque Grand Senior Living Apartments
01.2024 - 06.2025
Front Desk Representative
Albuquerque Grand Senior Living Apartments
04.2023 - 01.2024
Dining Room Busser
Black Angus Steakhouse
09.2022 - 04.2023
Delivery Driver
DoorDash
08.2021 - 08.2022
Caregiver
Self-directed Care Giving
11.2019 - 06.2020
Crew Member
Jimmy John's
08.2018 - 05.2019
Some College (No Degree) - Chemistry
Central New Mexico Community College