Maxwell Perez
Miami,FL
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Metropol. Proven ability to enhance guest engagement and satisfaction while efficiently managing cash handling. Recognized for strong multitasking and decision-making abilities, consistently fostering a positive team environment and ensuring quality control in fast-paced settings.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Server
Metropol
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Lids Locker Room
05.2023 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Lids Locker Room
05.2023 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Busser
Metropol
04.2021 - 05.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Salesperson
Haagen Dazs
11.2022 - 04.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Cashier
Haagen Dazs
11.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Runner
Metropol
04.2021 - 05.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Diploma - English-as-a-Second-Language Education
Florida National University
Hialeah, FL07-2024
High School Diploma -
Fabio Amable Mota
Dominican Republic06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Task prioritization
- Team leadership
- Money handling
- Decision-making
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Lids Locker Room
05.2023 - 06.2025
Sales Associate
Lids Locker Room
05.2023 - 05.2025
Salesperson
Haagen Dazs
11.2022 - 04.2023
Cashier
Haagen Dazs
11.2022 - 04.2023
Server
Metropol
04.2021 - Current
Restaurant Busser
Metropol
04.2021 - 05.2023
Food Runner
Metropol
04.2021 - 05.2022
Diploma - English-as-a-Second-Language Education
Florida National University
High School Diploma -
Fabio Amable Mota
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