Maxwell Rowe
Brooklyn,Ohio
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
Brick Specialist
LEGO
Westlake, OH
11.2023 - Current
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Security Account Manager
Discover Financial Services
Cleveland
11.2021 - 12.2023
- Analyze customer accounts to determine whether it is considered delinquent
- Prepare and send notifications of payments past due
- Assist customers in finding a way to meet financial obligations without getting further behind
- Place phone calls to customers to remind them of payments and account balance
- Processing payments made by credit cards and checks, researching customer disputes and resolving their complaints by making necessary adjustments, and requesting correspondence that documents special payment arrangements
General Manager
Cleveland Vape
Lakewood
07.2017 - 07.2021
- Overseeing daily business operations
- Developing and implementing growth strategies
- Training low-level managers and staff
- Creating and managing budgets
- Improving revenue
- Hiring employees
- Evaluating performance and productivity
- Analyzing accounting and financial data
- Researching and identifying growth opportunities
- Generating reports and giving presentations
General Manager
Burning River Coffee
Lakewood
08.2018 - 07.2021
- Assists store manager in managing a profitable store, reviewing controllable expenses, and monitoring labor costs
- Partners with the store manager in creating sales volume growth and creating a positive customer experience
- Assists store manager in planning and executing sales promotions and maintaining a positive community image
- Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store
- Performs opening and closing duties
- Delegates duties, as necessary, to shift supervisors and baristas
- Performs financial documentation and register readings during shift
- Ensures that the store, backroom, and equipment are maintained in a safe and clean manner
- Conducts pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained
Assistant Manager
GameStop
Strongsville
09.2015 - 06.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Hire, train, and evaluate associates including promoting or terminating workers when appropriate
- Plan and prepare work schedules and keep record of employees' work schedules and time cards
- Establish and implement policies, goals, objectives and procedures for all aspects of the business
- Coordinate with other businesses to assist with events the store would have
- Manage an ever growing inventory of products
- Daily and weekly on-hand counts performed in an effort to keep shrink levels to an absolute low
- Provide consistent coaching and feedback to all associates
- Adapting to, and embracing any and all changes to the business
Senior Guest Advisor/Key Holder
Family Video
Broadview Heights
03.2014 - 07.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Closed down video department after each night shift and also kept the area clean and presentable at all times
- Maintained video department records, ensuring accurate filling for future use
- Operate cash register to process all transactions including dvd rental returns
- Organized and checked in DVDs and Video Games
- Contacted customers with overdue DVDs and Video Games, left messages when needed
- Explain rental fees, policies and procedures
- Reserve items for requested times and keep records of items rented
- Provided information to customers about rental items, such as availability, rental fees, and their operation
Education
School Degree -
Brooklyn High School
Game Design Certificate -
Cuyahoga Community College
Skills
- Scheduling
- Point of sale system operations
- Payroll
- Training
- E-commerce
- Problem Solving
- Customer Service
- Friendliness
- Efficiency
- Team Player
- Sales
- Loss Prevention
Timeline
Brick Specialist
LEGO
11.2023 - Current
Security Account Manager
Discover Financial Services
11.2021 - 12.2023
General Manager
Burning River Coffee
08.2018 - 07.2021
General Manager
Cleveland Vape
07.2017 - 07.2021
Assistant Manager
GameStop
09.2015 - 06.2017
Senior Guest Advisor/Key Holder
Family Video
03.2014 - 07.2016
School Degree -
Brooklyn High School
Game Design Certificate -
Cuyahoga Community College
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