Maxwell Schmidt
Columbus
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
07.2024 - Current
- Managed a team of up to 15 employees, overseeing daily operations and ensuring efficient workflow during shifts
- Enforced company policies and procedures to maintain a safe and productive work environment.
- Resolved guests concerns and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Disney Programs Campus Representative
Disney Programs
05.2024 - Current
- Organized and executed campus events to promote the Disney College Program and the many benefits that come with it.
- Developed and maintained relationships with faculty, staff, and student organizations to facilitate collaborations and partnerships.
Disney College Program Participant
Walt Disney World
01.2024 - 05.2024
- Provided excellent customer service by greeting guests, taking orders, and addressing any questions or concerns.
- Utilized Disney's 5 keys throughout the entirety of shifts; safety, courtesy, show, efficiency, and inclusion.
- Participated in staff training sessions to learn about food safety and sanitation guidelines and uphold high standards of cleanliness.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift Supervisor
Starbucks
06.2023 - 12.2023
- Managed a team of up to 15 employees, overseeing daily operations and ensuring efficient workflow during shifts
- Enforced company policies and procedures to maintain a safe and productive work environment.
- Resolved guests concerns and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista
Starbucks
08.2022 - 06.2023
- Demonstrated expertise in crafting a wide variety of espresso-based beverages with precision and consistency
- Maintained a clean and organized work environment, including routine cleaning of equipment and brewing stations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Representative
Kroger
04.2020 - 08.2022
- Provided outstanding customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction
- Processed orders, returns, and exchanges efficiently and accurately, maintaining a high level of attention to detail.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Kroger
03.2018 - 04.2020
- Accurately processed cash, credit, and check transactions with a focus on speed and efficiency
- Provided excellent customer service by answering questions, resolving complaints, and assisting with inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Undergraduate Student - Hospitality Management
The Ohio State University
Columbus, Ohio05.2026
High School Diploma - undefined
Jonathan Alder High School
Plain City, Ohio05.2022
Skills
- Safety awareness
- Staff Motivation
- Customer Service Skills
- Food & Beverage Management
- Money Handling
- Barista Training
- Customer-Oriented
- Schedule Management
- Inventory Control
Certification
- ServSafe Certification, National Restaurant Association - Completed November 2023
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Disney Programs Campus Representative
Disney Programs
05.2024 - Current
Disney College Program Participant
Walt Disney World
01.2024 - 05.2024
Shift Supervisor
Starbucks
06.2023 - 12.2023
Barista
Starbucks
08.2022 - 06.2023
Customer Service Representative
Kroger
04.2020 - 08.2022
Cashier
Kroger
03.2018 - 04.2020
Undergraduate Student - Hospitality Management
The Ohio State University
High School Diploma - undefined
Jonathan Alder High School
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