Maxwell Sharer-Meneley
Fruita,CO
Summary
Dedicated eCommerce specialist with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with a focus on setting and meeting scalable goals. In my current position I work on a collaborative team to drive revenue for TIME Bicycles through their DTC channel. I have proven success in developing and implementing processes to increase the viability of eCommerce channels. Previously I served as a Sales Team Lead for The Pros Closet where I was able to leverage my experience with bicycle sales, proficiency with numerous e-commerce platforms and CRMs, and my exceptional team-first attitude to help start and lead an extremely successful sales team. I am always looking for my next step and contributing to more personal and professional success. I have proven success in leadership, operational excellence, and organizational development. I excel in a team-first environment and bring a good attitude and creative problem-solving skills. I am excited to leverage my training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Direct To Consumer Specialist
TIME Bicycles
09.2023 - Current
- Implemented effective sales strategies to increase revenue and meet sales targets consistently.
- Developed and Optimized Point of Contact channels including chat, email, and a new telephony system
- Collaborated with cross-functional teams to identify opportunities for product improvement based on consumer feedback.
- Monitored website PDP to ensure a consistent brand presence, pricing, and product merchandising
- Worked on a cross-functional marketing team to deploy creative brand awareness and lead generation campaigns
- Analyzed sales data to identify areas of opportunity for growth within the consumer market segment.
- Built out SOPS and systems for a more consistent Customer Experience
- Managed physical inventory to meet consumer demand
- Developed strategies for effective rollout of new models and colorways
- Eased points of frustration in the online checkout process
- Reported on personal and team KPIs using a variety of analytics from Shopify, Google, etc.
ECommerce Specialist
Over The Edge Sports Fruita
04.2023 - Current
- Implemented DTC and Local eCommerce systems
- On-hand inventory auditing to ensure accurate listings
- Identified and improved logistical operations challenges
- Coordinated marketing strategy to help build brand image
- Implemented and tested website features and functionality for optimal performance.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Met or exceeded sales goals and worked as team player in supporting the business as a whole
Sales Consultant
Archer Components
04.2023 - Current
- Created scalable customer experience systems using the latest AI toolkits
- Created B2B relationships with new wholesale dealers
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Checked client organization and agreements with company priorities through automating content management systems.
- Maintained sense of urgency in answering customer questions and requests through email.
Sales Team Lead
The Pros Closet
07.2022 - 01.2023
- Led sales team to exceed quarterly sales goals of over 20% of total revenue.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
CXR/RideGuide
The Pros Closet
10.2020 - 07.2022
- Delivered superior customer service to retain existing customers and attract future customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Surpassed sales goals through implementation of effective marketing strategies.
- Contributed to over 20% of attributable total company revenue as part of Sales Team
Ski Shop Manager
All Sports Replay
09.2017 - 10.2020
- Managed customer expectations with scheduling of ski work, finished product, etc
- Performed all technical labor associated with the ski shop
- Developed extensive knowledge of a variety of skiing-related products
- Provided excellent customer service
- Managed other employees and their customer outcomes in the ski shop
- Mastered regular retail duties including ordering, receiving, merchandising, POS systems, etc
Senior Retail Associate
Big Als Bicycle Heaven
05.2017 - 09.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in bikes and bike gear
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
Education
Bachelor of Arts - Clinical Psychology
Western Colorado University
Gunnison, CO05.2019
Skills
- E-Commerce and CRM Mastery
- Team Management
- Sales strategy
- Customer Experience
- Business Development
- AI Business Solutions
- Strategic planning
- MS Office
- Google Workspace
- Shopify Mastery
- Search Engine Optimization
- Digital Merchandising
Volunteer Work
City of Gunnison U-15 Travel Team Soccer Coach - 04/2021-06/2021
About Me
I like all things outdoors, whether mountain biking, skiing, fishing, or rafting. I am a passionate soccer fan and player. I live in Fruita, CO with my partner and two dogs, and enjoy a successful work/life balance. You can catch me enjoying live music at a local concert or on the trails!
Timeline
Direct To Consumer Specialist
TIME Bicycles
09.2023 - Current
ECommerce Specialist
Over The Edge Sports Fruita
04.2023 - Current
Sales Consultant
Archer Components
04.2023 - Current
Sales Team Lead
The Pros Closet
07.2022 - 01.2023
CXR/RideGuide
The Pros Closet
10.2020 - 07.2022
Ski Shop Manager
All Sports Replay
09.2017 - 10.2020
Senior Retail Associate
Big Als Bicycle Heaven
05.2017 - 09.2017
Bachelor of Arts - Clinical Psychology
Western Colorado University