Maxwell Sousa
Raleigh,NC
Summary
Customer Service Representative with a proven track record in delivering exceptional support and resolving customer inquiries efficiently. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills, resulting in increased loyalty. Committed to cultivating positive customer relationships while driving team performance by sharing knowledge and best practices.
Overview
10
10
years of professional experience
Work History
Roofing Mechanic
Cameron Roofing
Penfield, NY
06.2023 - 12.2025
- Operated equipment with strong focus on safety and ground communication.
- Repaired flashing around chimneys, vents, and other areas of the roof.
- Resolved both technical and contractual issues.
- Demonstrated best safety practices working at heights and lifting various objects.
- Provided guidance and training to junior workers on proper installation techniques.
- Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
- Performed demanding physical work over extended periods and modeled positive attitude
- Provided excellent customer service by addressing any questions or concerns promptly.
Team Member
Wegmans
Rochester, NY
08.2021 - 12.2025
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve project milestones within set deadlines.
- Provided customer service support to ensure satisfaction.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to achieve daily goals.
Operations Manager
LA Fitness
Irondequoit, NY
12.2021 - 06.2023
- Oversaw financial management, budget management, accounting and payroll activities.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Enforced federal, state, local and company rules for safety and operations
- Guided employees on understanding and meeting changing customer needs and expectations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Kitchen Manager
Distillery Restaurant
Victor, NY
02.2019 - 07.2021
- Trained new employees on kitchen procedures and policies.
- Ensured compliance with health and safety regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Server
Oliver Garden
Victor , NY
01.2016 - 12.2019
- Provided exceptional service to high volume of daily customers.
- Filled condiments and napkin containers during slack periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Victor Central Schools
Victor, NY07-2017
Skills
- Service Excellence
- Constructive Outlook
- Continuous Skill Enhancement
- Strategic Solution Development
- Strong Leadership Attributes
Timeline
Roofing Mechanic
Cameron Roofing
06.2023 - 12.2025
Operations Manager
LA Fitness
12.2021 - 06.2023
Team Member
Wegmans
08.2021 - 12.2025
Kitchen Manager
Distillery Restaurant
02.2019 - 07.2021
Server
Oliver Garden
01.2016 - 12.2019
High School Diploma -
Victor Central Schools
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