Maxwell Spence
Waynesville,MO
Summary
Intelligent Assistant Executive Manager with a 10-year background in healthcare environmental cleaning services. Familiarity with leading teams of up to 40. Proactive leader with strengths in communication and collaboration. Naturally talented in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable and ensure standards meet expectations and legal compliance. Adept at working with all departments to develop and implement specifications for safety, and cleaning procedures. Proficient at managing concurrent objectives to promote efficiency and influence positive outcomes. Driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Executive Director
J&J Worldwide Services
4430 Missouri Ave., Ft. Leonard Wood, MO 65473
03.2021 - Current
- Managed daily invoices, reports and proposals.
- Recorded and maintained updated information on company services.
- Researched topics of interest and culled gathered information to produce concise reports.
- Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
- Responded to emergency situations in most efficient, effective ways possible.
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Onboarded new employees in time reporting and payroll systems.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Quality Control Manager
Apex Limited, Inc.
4430 Missouri Ave., Ft. Leonard Wood, MO 65473
01.2020 - 02.2021
- Strictly followed all health, safety, cleaning, and legal standards.
- Oversaw 40 team members responsible for environmental cleaning services at General Leonard Wood Army Community Hospital.
- Inspected critical areas pertaining to hospital patient care that include: operation room surgery, mother baby unit, intensive care unit, and emergency rooms for compliance with quality standards agreed upon in government contracts, reporting discrepancies as necessary.
- Assisted company onboarding processes, interviewing and selecting new environmental cleaning personnel and cultivating teamwork and technical proficiency in training.
- Reviewed standard cleaning procedures or quality control manuals to refine cleaning processes or update for conformity to new regulations or policies.
- Conferred with contract administrators, led quality control procedures and prepared reports.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Generated reports to assess performance and make adjustments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
- Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
Housekeeper Shift Leader
Apex Limited, Inc.
4430 Missouri Ave., Ft. Leonard Wood, MO 65473
05.2011 - 12.2019
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Set up, adjusted and maintained cleaning procedure at peak levels and meet challenging demands.
- Delegated tasks to employees and monitored activities and task completion.
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted with performance reviews to identify areas of improvement.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major utility failures.
Food Service Supervisor
KBR
601 Jefferson St., Houston, TX 77002
12.2009 - 12.2010
- Trained U.S. and foreign nationals in a warzone at Jalabad, Afghanistan in food preparation, safety, and cleaning roles to facilitate dining facility operations.
- Worked 12 hour shifts 7 days a week
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Purchased food and supplies according to department needs.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Created and adjusted department schedules and individual shift assignments.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Performed continuous evaluations of employee performance and service levels.
- Collaborated with food service trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Adhered to all company food, safety, quality and sanitation policies.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Supervised staff preparing and serving 3 meals per day.
- Controlled portion sizes and garnishing for optimal cost controls.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Education
High School Diploma -
Waynesville Sr. High School
200 GW LN Waynesville, MO 6558305.2006
Skills
- Quality assurance controls
- Quality processes
- Operation monitoring
- Budget preparation
- Employee training
- Team building
- Organizational skills
- Excellent researching skills
- Analytical mindset
- Patient Care Room Inspections
- Safety training
- Emergency situations
- Site visits
- Safety documentation and materials
- Interviewing techniques
- Data entry
Certification
- Certified Environmental Services Executive, IEHA - 2023
Timeline
Assistant Executive Director
J&J Worldwide Services
03.2021 - Current
Quality Control Manager
Apex Limited, Inc.
01.2020 - 02.2021
Housekeeper Shift Leader
Apex Limited, Inc.
05.2011 - 12.2019
Food Service Supervisor
KBR
12.2009 - 12.2010
High School Diploma -
Waynesville Sr. High School