Maxwell Wolthuis
Castella ,CA
Summary
Driven by a passion for enhancing guest experiences, I excelled in staff management and conflict resolution at the University Box Office. My proactive approach ensured seamless team communication and superior customer service, significantly improving guest satisfaction. Skilled in both cash handling and maintaining composure when pressured, my contributions fostered a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Student Assistant
University Box Office
08.2021 - 04.2023
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
House Manager
University Box Office
08.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth entertainment experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
Education
Bachelor of Arts - Kinesiology
California State University, Chico
Chico, CA05-2025
Skills
- Guest relations
- Staff management
- Conflict resolution
- Team oversight
- Customer service
Timeline
House Manager
University Box Office
08.2023 - Current
Student Assistant
University Box Office
08.2021 - 04.2023
Bachelor of Arts - Kinesiology
California State University, Chico
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