Summary
Overview
Work History
Education
Skills
Timeline
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MAXX GONZALEZ

Miami,FL

Summary

An organized, punctual, detail-oriented Veteran Support Representative who can manage a fast-paced work environment. Demonstrates a strong ability to organize, enroll, and efficiently schedule military and contract students to obtain a CDL class A license and start a new career in the transportation industry. Maxx has accumulated knowledge and experience with technical software and hardware, team management, and sales patterns to use as tools to his advantage. As owner/operator of a vehicle transport company, he was able to fulfill his duties while finishing his degree at FIU in the field of Information Technology.

Overview

7
7
years of professional experience

Work History

Account Manager

Oceania Cruises Inc.
09.2021 - 11.2024
  • Developed a strong client book of business through consistent communication and exceptional customer service.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.

Veteran Support Representative

The CDL School
Miami, FL
06.2018 - 08.2021
  • Assisted 20 - 30 military and contract CDL students at a time over a 1 - 4 month period by answering questions, responding to inquiries and handling telephone requests.
  • Updated and managed multiple electronic spread sheets and file systems
  • Received and evaluated documents and sensitive information to understand issues, evaluate solution eligibility and effectively deploy strategies.
  • Used Panasonic NS 1000 VOIP phone software along with Call Rail marketing software to retrieve call info including recordings, establish targeted sales campaigns and liaise with technicians over projects and critical issues with hardware and software.
  • Collect payments, followed up on invoices, and entered details such as payments and account information into accounting software such as Quick Books, Google Sheets and Microsoft Excel .
  • Copied, logged and scanned supporting documentation and placed all information in client files as well as updated the Customer Relationship Management (CRM) software.
  • Leveraged proven sales methods to increase revenue by and surpass sales objectives by 50%.

OWNER/OPERATOR

E Z RYDE TRANSPORT SERVIVES LLC
10.2017 - 12.2018
  • Responsible for efficiently coordinating and safely transporting vehicles and cargo, so I can provide prompt and reliable service to my customers.
  • Maintaining records of mileage, fuel consumption, repairs and expenses.
  • Resolving all matters in a fair and expedited manner.
  • Maintaining and repairing vehicles and equipment.

Education

BACHELOR OF SCIENCE - Information Technology, Psychology And Sociology

FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL
05.2018

Skills

  • Organized
  • Punctual
  • Proficient in Google - Sheets, Mail, Drive, Forms, Slides, Docs, Calendars, and Meets
  • Proficient in Microsoft Word, Excel, Access, , PowerPoint, and Outlook
  • Bilingual - English/ Spanish

Timeline

Account Manager

Oceania Cruises Inc.
09.2021 - 11.2024

Veteran Support Representative

The CDL School
06.2018 - 08.2021

OWNER/OPERATOR

E Z RYDE TRANSPORT SERVIVES LLC
10.2017 - 12.2018

BACHELOR OF SCIENCE - Information Technology, Psychology And Sociology

FLORIDA INTERNATIONAL UNIVERSITY

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