Maxx Kaplan
Old Bridge,NJ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager of Operations
HubCitySoles
New Brunswick, NJ
05.2022 - Current
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Created marketing plans that increased revenue by 15% within 6 months.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Manager
HubCitySmokes
New Brunswick, NJ
11.2022 - Current
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
Owner
GardenStateSoles
Old Bridge, NJ
06.2022 - Current
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Collaborated with other owners on joint ventures and shared resources.
- Determined pricing for products or services based on costs and competition.
- Formed and sustained strategic relationships with clients.
Manager of Operations
Eternal Hype
Jackson / Tinton Falls, NJ
06.2023 - 01.2024
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Hired and onboarded team members to meet immediate and expected demand.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
Captain Waiter
Addison Park
Keyport, NJ
08.2018 - 05.2023
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.
- Checked the cleanliness of tables, chairs, floors, restrooms., throughout the shift.
- Performed opening and closing duties as required including setting up dining room furniture and cleaning work areas after each shift.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
Education
High School Diploma -
Old Bridge High School
Matawan, NJ06-2022
Skills
- Staff Development
- Expense Tracking
- Operations Management
- Strategic Planning
- Performance Evaluations
- Team Leadership
- Schedule Preparation
- Time Management
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Manager of Operations
Eternal Hype
06.2023 - 01.2024
Manager
HubCitySmokes
11.2022 - Current
Owner
GardenStateSoles
06.2022 - Current
Manager of Operations
HubCitySoles
05.2022 - Current
Captain Waiter
Addison Park
08.2018 - 05.2023
High School Diploma -
Old Bridge High School