Maxx Ricci
Hamden,CT
Summary
An enthusiastic and dependable individual with a strong interest in the airline industry. Eager to contribute excellent customer service, attention to detail, and strong communication skills to create a positive travel experience for passengers. Quick learner with the ability to adapt to fast-paced environments and a passion for working with diverse teams. Ready to support airline operations and ensure safety and satisfaction for all travelers.
Overview
4
4
years of professional experience
Work History
Executive Assistant
Wells Fargo - Private Director
Fort Lauderdale, FL
03.2021 - Current
- Scheduled appointments for executives with external parties.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained confidential files related to personnel records or other sensitive information.
Front End Associate/Lead Valet Attendant
The Boca Raton Resort and Club
Boca Raton, FL
09.2021 - 12.2023
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Maintained accurate records of guest feedback and suggestions for improvement purposes.
- Addressed customer complaints in a professional manner to ensure satisfaction.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Greeted guests upon check-in and provided detailed information about the hotel services.
Intern
Meriden Markham Airport
Meriden, CT
05.2023 - 08.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Developed and implemented airport safety protocols to ensure compliance with federal regulations.
- Monitored aircraft activity, runway usage and navigational aids to ensure safe takeoffs and landings.
- Maintained up-to-date records of flight schedules, aircraft maintenance logs and personnel files.
- Identified cost savings opportunities through improved efficiency in operational processes.
Education
Bachelor of Science - Commercial Aviation
Lynn University
Boca Raton, FL05.2024
Skills
- Planning & Organizing
- Problem Resolution
- Supervision & Leadership
- Customer Service
- Critical Thinking
- Guest Services
- Teamwork and Collaboration
- Time Management
- Team Collaboration
Languages
Spanish ( Intermediate )
Timeline
Intern
Meriden Markham Airport
05.2023 - 08.2023
Front End Associate/Lead Valet Attendant
The Boca Raton Resort and Club
09.2021 - 12.2023
Executive Assistant
Wells Fargo - Private Director
03.2021 - Current
Bachelor of Science - Commercial Aviation
Lynn University
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