May Ajam
Burtonsville,MD
Summary
Highly experienced and passionate healthcare executive with over 25 years in leading hospital operations. Expert in safety, quality, patient experience and connecting with team members, including providers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Interim Patient Care Director, Emergency Departmen
B.E. Smith
12.2022 - 05.2023
- Developed and implemented structure and discipline for staff
- Improved team work and culture
- Mentored one manager and onboarded one Patient Care Director
- Reduced Kronos exceptions by 80%
- Onboarded 23 newly hired RNs in collaboration with Education Department
- Completed 2022 evaluations for 85 employees
Interim Patient Care Director, Cath Lab and EP
B.E. Smith
06.2022 - 12.2022
- Collaborated with Cardiac Service medical Chief to improve safety, quality of care and patient flow
- Introduced structure to unit following policies and protocol
- Overhauled supplies organization
- Improved inventory control Improved compliance with corporate policies
- Aligned practices with other hospitals in enterprise, including Columbia and Cornell
- Completed 2022 evaluations for all employees
Interim Patient Care Director, CVICU and CVSD
B.E. Smith
11.2021 - 04.2022
- Collaborated with physicians team to improve safety and quality of care
- Onboarded 13 new hires RNs
- Gained staff's trust through open and honest communication
- Introduced accountability and discipline to team
Interim Critical Care Director
Kirby Bates & Associates
06.2021 - 11.2021
- Improved accountability of staff for following policies and procedures
- Focused on staff relationships, specifically between RNs and support staff
- Completed survey readiness for department and had successful TJC visit
- Collaborated with Supply Chain to improve workflow and ordering of ICU supplies
Interim Director of Operations
Eminent Health
11.2020 - 02.2021
- Oversaw 400 contract RNs through hiring process
- Collaborated with division directors to determine position control and staffing needs
- Collaborated with Corporate Central Office to communicate needs to suppliers
- Developed processes to streamline on-boarding and align with Central Office policies
- Wrote standards of care for on-boarding, payroll, and compliance for contract staff.
Interim Director of Nursing, Project Manager
Kirby Bates & Associates
04.2020 - 11.2020
- Led team opening old hospital to receive COVID patients from around region
- Completed renovation of 3 ICU units and 3 Med Surg units, plus 24-bed modular unit in parking lot
- Collaborated with all departments to ensure safety of patients and staff
- Coordinated schedule and payroll for over 450 Contract RNs
- Mentored 2 nurses to manager role
- Saved >$30,000.00 by reviewing a cardiac monitoring system order and eliminating unnecessary functions
- Completed Playbook with standardized work for opening COVID hospital
- Involved in strategic planning for future utilization of North campus
Interim Patient Care Director, Telemetry
B.E. Smith
06.2019 - 01.2020
- Reduced “no break” submissions from average of 64/months for April/May/June/July to 6/months for August and September
- In collaboration with educator, trained and verified competency for all staff on administering nebulizer treatment and on phlebotomy/IV insertion
- Worked closely with Patient Experience to improve HCAHPS:
- Rate Hospital: Q1 57.6 ↑ Q3 76.9. ~
- Responsiveness: Q1 50.4 ↑ Q3 73.2. ~
- Hospital Environment: Q1 60 ↑ Q3 73.1.
Education
Bachelor of Science - Nursing
American University of Beirut
Beirut, LebanonMaster in Healthcare Administration - Healthcare Administration
University of Maryland - University College
Hyattsville, MDSkills
- Team Building
- Regulatory Compliance
- Accountability
- Developing successful relationships with providers
- Communication
- Health Information Systems
- Crucial Conversations
Affiliations
AACN member (and local chapter)
AONL member (and local chapter)
FACHE member
Certification
NEA-BC
CENP
Languages
Arabic
Native or Bilingual
French
Limited Working
Timeline
Interim Patient Care Director, Emergency Departmen
B.E. Smith
12.2022 - 05.2023
Interim Patient Care Director, Cath Lab and EP
B.E. Smith
06.2022 - 12.2022
Interim Patient Care Director, CVICU and CVSD
B.E. Smith
11.2021 - 04.2022
Interim Critical Care Director
Kirby Bates & Associates
06.2021 - 11.2021
Interim Director of Operations
Eminent Health
11.2020 - 02.2021
Interim Director of Nursing, Project Manager
Kirby Bates & Associates
04.2020 - 11.2020
Interim Patient Care Director, Telemetry
B.E. Smith
06.2019 - 01.2020
Bachelor of Science - Nursing
American University of Beirut
Master in Healthcare Administration - Healthcare Administration
University of Maryland - University College
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