Summary
Overview
Work History
Education
Skills
Timeline
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May Angle

Haines Falls,NY

Summary

Dynamic office professional with a positive attitude and strong customer service skills, honed at CMH. Proven ability to enhance efficiency through accurate data entry and effective time management. Recognized for fostering a collaborative environment and achieving high customer satisfaction by providing exceptional support and maintaining confidentiality in sensitive situations.

Overview

16
16
years of professional experience

Work History

Office Assistant

CMH
12.2020 - 04.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.

Office Associate

Catskill Urgent Care
07.2015 - 2020
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.

Sales Associate

Stewart's Shops
06.2010 - 07.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Teaching Assistant

Hunter Elementary School
09.2009 - 06.2010
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.

Education

Associate of Science - Science

Columbia Greene Community College
Hudson, NY
05-2012

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry

Timeline

Office Assistant

CMH
12.2020 - 04.2025

Office Associate

Catskill Urgent Care
07.2015 - 2020

Sales Associate

Stewart's Shops
06.2010 - 07.2015

Teaching Assistant

Hunter Elementary School
09.2009 - 06.2010

Associate of Science - Science

Columbia Greene Community College

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May Angle