May Caldera
Fresno,CA
Overview
10
10
years of professional experience
Work History
Hostess/Cashier
Flower City Chinese Restaurant
Fresno, CA
09.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $Amount or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Reset Merchandiser
Alantic Coast Merchandise
Palm City, FL
09.2021 - Current
- Changed shelves, racks and displays to meet new schematic designs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
- Built fixtures according to plan to effectively display new store merchandise.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Fulfillment Associate
Macy's
Fresno, CA
10.2012 - 02.2021
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Unloaded incoming trucks and properly staged inventory for processing.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Drove customer satisfaction by successfully completing all returns within Timeframe timeframe from receipt in fulfillment department.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Interacted with guests in friendly and knowledgeable way.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Prepared and checked outbound shipments for accuracy.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Addressed customer complaints and requests by resolution or escalation.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Operated Type computer system, hand-held inventory control device and calculator to perform Action.
Education
Diploma Of Certification - Culinary Arts
Institution of Technology
Clovis, CA05.2005
Diploma - General Literature
Fresno Adult School
Fresno, CA06.1999
Skills
- Customer Relations
- Work Task Prioritization
- Customer Transactions
- Cash Register Operation
- Credits and Refunds
- Customer Assistance
- POS Systems
- Waiting Tables
- Chopping Vegetables
- Answering Customer Questions
- Preparing Food Items
- Identification Checks
- Guest Satisfaction
- Cashier Abilities
- Utensils and Equipment
- Basic Math Functions
- Checking Out Customers
- Energetic and Outgoing
- Kitchen Sanitization
- Food Rotation
- Telephone Reception
- Reading Comprehension
- Table Bussing
- Food and Beverage Preparation
- Positive Interactions
Timeline
Hostess/Cashier
Flower City Chinese Restaurant
09.2021 - Current
Reset Merchandiser
Alantic Coast Merchandise
09.2021 - Current
Fulfillment Associate
Macy's
10.2012 - 02.2021
Diploma Of Certification - Culinary Arts
Institution of Technology
Diploma - General Literature
Fresno Adult School