Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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May Garcia

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Associate

Teddy's Bigger Burgers
Lahaina, HI
10.2022 - 04.2023
  • Provided customer service to clients, including resolving complaints and answering inquiries.
  • Assisted in the development of team strategies and goals.
  • Greeted customers in a friendly and professional manner.
  • Operated cash registers to process customer orders.
  • Stocked shelves with inventory items.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Followed all health and safety regulations when handling food.
  • Provided excellent customer service by responding to inquiries promptly.
  • Replenished condiments, napkins, and other supplies at the counter area.
  • Took orders from customers over the phone or in person.
  • Organized take-out orders for customers quickly and accurately.
  • Prepared beverages including coffee drinks, smoothies, shakes..
  • Performed opening and closing duties such as cleaning counters or restocking supplies.

Reservation Agent

Hono Heke Dba Expeditions
Lahaina, HI
10.2017 - 07.2019
  • Assisted customers with ticketing inquiries and purchase of tickets.
  • Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
  • Processed reservation changes and cancellations for customers.
  • Performed cashier duties such as handling payments by credit cards, checks or cash.
  • Collected baggage fees, excess baggage charges and other applicable fees from passengers.
  • Updated passenger information into the system prior to departure.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

C-Store Manager

Lahaina Petroleum Inc
Lahaina, HI
04.2014 - 07.2017
  • Monitored inventory levels and restocked shelves as needed.
  • Conducted weekly staff meetings to review sales goals, store promotions, and customer feedback.
  • Maintained accurate records of employee attendance and performance reviews.
  • Trained new employees on proper cash handling techniques and customer service skills.
  • Provided excellent customer service by addressing inquiries, resolving complaints, and demonstrating product features.
  • Oversaw daily operations including opening and closing duties, scheduling shifts, assigning tasks to team members.
  • Ensured compliance with safety regulations while maintaining a clean work environment.
  • Determined staffing needs based on seasonal demand and budget constraints.
  • Organized promotional events to increase sales volume and brand awareness within the community.
  • Created detailed reports outlining sales figures, stock levels, payroll expenses for management review.
  • Addressed personnel issues such as disciplinary action or performance evaluations in a timely manner.
  • Managed daily banking activities including deposits, withdrawals, transfers.
  • Performed regular audits of cash drawers to ensure accuracy of funds received from customers.
  • Recruited qualified candidates for open positions within the store.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Education

High School Diploma -

Mililani High School
Mililani Town, HI
05-1996

Administrative Assistant - Administrative Assistance And Secretarial Science

Penn Foster College Online
Arizona

Skills

  • Decision-making capabilities
  • Meeting facilitation
  • Customer Service
  • Cleaning
  • Cash Handling
  • Positive Attitude
  • Attention to Detail
  • Goal Setting and Achievement
  • Teamwork and Collaboration
  • Area and Facility Cleaning
  • Money Handling
  • Leadership Qualities
  • Training and mentoring
  • Continuous Development
  • Excellent Communication

Certification

  • LinkedIn Learning: Customer Service Problem Solving and Troubleshooting
  • LinkedIn Learning: Customer Service Foundations
  • LinkedIn Learning: Building Rapport with Customers
  • LinkedIn Learning: Zendesk: Customer Service

References

References available upon request.

Timeline

Team Associate

Teddy's Bigger Burgers
10.2022 - 04.2023

Reservation Agent

Hono Heke Dba Expeditions
10.2017 - 07.2019

C-Store Manager

Lahaina Petroleum Inc
04.2014 - 07.2017

High School Diploma -

Mililani High School

Administrative Assistant - Administrative Assistance And Secretarial Science

Penn Foster College Online

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May Garcia