Dynamic and detail-oriented professional with extensive experience at Bellagio Hotel and Casino, excelling in guest room sanitation and customer service. Proven ability to enhance team efficiency and uphold hygiene standards while training new staff. Strong problem-solving skills and a commitment to exceptional guest experiences drive my success in fast-paced environments.
Overview
32
32
years of professional experience
1
1
year of post-secondary education
Work History
Guest Room Attendant/Turndown Service
Bellagio Hotel and Casino
Las Vegas
01.2002 - 09.2017
Cleaned and sanitized guest rooms to maintain high standards of cleanliness and hygiene.
Replenished supplies, ensuring all amenities were fully stocked for guest satisfaction.
Inspected equipment and reported maintenance issues to ensure optimal functionality.
Collaborated with team members to enhance workflow efficiency during peak hours.
Assisted guests with requests, providing exceptional customer service to enhance overall experience.
Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
Inspected rooms to confirm adherence to department standards.
Trained new Guest Room Attendants on company policies and procedures, maintaining a high standard of performance across the team.
Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
Nutrition Assistant
Virginia Mason Medical Center
Seattle
04.1996 - 09.2002
Assisted in meal preparation and distribution to ensure compliance with dietary guidelines.
Supported nutritionists in patient assessments and nutritional planning processes.
Maintained accurate records of patient dietary preferences and restrictions for quality assurance.
Collaborated with kitchen staff to optimize food service efficiency and safety protocols.
Trained new team members on food safety standards and operational procedures.
Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
Demonstrated flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.
Participated in ongoing professional development opportunities to stay current on industry trends and best practices in nutrition services.
Maintained food and sanitation standards to prevent food-borne illness and promote health.
Coordinated with kitchen staff members effectively, ensuring smooth operations during peak service hours.
Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
Facilitated communication between dietitians, nursing staff, and patients to optimize meal planning efforts.
Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
Conducted regular quality assurance checks on prepared meals to ensure adherence to nutritional standards.
Implemented innovative approaches to improve workflow efficiency within the nutrition services department without compromising quality standards.
Assisted with developing and implementing budget and resource allocation plans to promote cost-effectiveness and efficiency.
Improved patient understanding and adherence to dietary recommendations with personalized nutrition education sessions.
Conducted food safety inspections to maintain high hygiene standards, ensuring patient safety.
Enhanced team efficiency by training new Nutrition Assistants in dietary protocol and kitchen operations.
Preserved inventory of nutrition-related supplies and equipment.
Directed and evaluated kitchen and food service staff.
Checkout Supervisor
Kmartcorp
Renton
01.1990 - 01.1996
Assist and manage front check out cashiers, customer service, turnover cash sales and balancing accounts, multitasking, return service, safety and loss prevention, closing store and opening store accounts, covering shifts and assignments & scheduling breaks and lunch breaks to all cashiers.
Electrical Helper in Ship Building
Todd Shipyard
Seattle
01.1986 - 01.1995
Assisted in installation and maintenance of electrical systems on various vessels.
Conducted routine inspections to ensure compliance with safety standards and regulations.
Participated in troubleshooting electrical issues and implementing corrective actions.
Supported senior electricians during wiring, panel assembly, and equipment testing tasks.
Engaged in continuous learning of industry practices and safety protocols for electrical work.
Collaborated with team members to improve workflow efficiency during projects.
Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
Terminated wiring and connected circuits with correct techniques.
Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
Installed new electrical components and fixtures safely and tested systems to enhance power flow.
Understood and used proper tools and equipment to install and maintain electrical systems.
Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Handled installation of electrical components by splicing, joining, and connecting wire.
Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
Read and interpreted drawings to provide wiring layouts for new installations.
Improved team efficiency by offering support in interpreting blueprints, schematics, and technical drawings for complex projects.
Optimized work readiness with organized tools and spaces.
Supported compliance, updating electrical systems to meet current regulatory standards under supervision.
Replaced and repaired lighting fixtures and electrical control and distribution equipment.
Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
Education
Bachelor of Science - Hotel And Restaurant Management
Lourdes College
Cagayan De ORO City, Philippines
Bachelor of Arts -
Central Mindanao University
Musial,Bukidnon , Philippines
06.1984 - 09.1985
Skills
Housekeeping knowledge
Reliability and punctuality
Safety awareness
Detail-oriented
Corporate compliance
Hygiene standards
Teamwork
Stress tolerance
Cleaning techniques
Infection control
Professional appearance
Mentoring and training
Project management
Room inspection
Guest room confidentiality
Corporate standards
Written and oral communications
Teamwork and collaboration
Multitasking and prioritizing
Customer service
Problem-solving
Time management
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Adaptability and flexibility
Team support and collaboration
Guest service and support
Flexible schedule
Guest request response
Analytical thinking
Timeline
Guest Room Attendant/Turndown Service
Bellagio Hotel and Casino
01.2002 - 09.2017
Nutrition Assistant
Virginia Mason Medical Center
04.1996 - 09.2002
Checkout Supervisor
Kmartcorp
01.1990 - 01.1996
Electrical Helper in Ship Building
Todd Shipyard
01.1986 - 01.1995
Bachelor of Arts -
Central Mindanao University
06.1984 - 09.1985
Bachelor of Science - Hotel And Restaurant Management