May Griffin
Sparta,NC
Summary
Proven leader and efficient problem-solver, adept at time management and team collaboration, honed through roles at AAFES Exchange and the US Army Reserve. Demonstrates a keen willingness to learn and attention to detail, ensuring high standards of customer service and operational excellence. Achieved significant improvements in workplace safety and efficiency, underscoring a results-driven approach.
Overview
30
30
years of professional experience
Work History
Laborer (Stocker)
AAFES Exchange
Fort McCoy, WI
11.2023 - Current
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Master Sergeant/ First Sergeant
US Army Reserves
Mesa, AZ
10.2020 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trained senior and mid-level supervisor's on policies, conduct and standards.
- developed the soldiers in the unit, tracked all administrative functions, and ensuring the health, morale and welfare of unit and families.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Experience Associate
AAFES Exchange
Fort McCoy, WI
01.2023 - 11.2023
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Utilized CRM software to maintain detailed records of customer interactions for future reference and analysis.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Asked customers questions to determine, verify and solve common problems.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
Senior Culinary Specialist
US Army Reserve
Mesa, WA
04.1994 - 10.2020
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
Education
No Degree - General Studies
Ashford University
San Diego, CA03.2011
Skills
- Willingness to learn
- Attention to Detail
- Safety awareness
- Heavy Lifting
- Time Management
- Punctual and Reliable
- Customer Service
- Job Site Organization
- Team Collaboration
- Problem-Solving
- Self Motivated
Timeline
Laborer (Stocker)
AAFES Exchange
11.2023 - Current
Customer Experience Associate
AAFES Exchange
01.2023 - 11.2023
Master Sergeant/ First Sergeant
US Army Reserves
10.2020 - 01.2024
Senior Culinary Specialist
US Army Reserve
04.1994 - 10.2020
No Degree - General Studies
Ashford University