A self motivated, detailed oriented individual with over 15 years in Retail Store Management with a proven track record for analyzing workflow, problem solving and implementing cost effective solutions to improve organizational processes and overall productivity who's primary focus and goal is that of customer satisfaction.
Overview
22
22
years of professional experience
Work History
Store Operator/Evening Store Manager(Acting)
Andronico's Community Market (a Safeway Company)
06.2023 - Current
Regularly managed daily store operations and a staff of 15 which included store opening/closing procedures, handling end of day cashflow from registers, and continued employee knowledge and awareness of best practices with regards to company policy and procedures and identified areas for improvement.
Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience and adherence to all state mandated food safety guidelines throughout the store premises which provided a proven track record of return customers.
Resolved customer issues promptly while maintaining professionalism in order to preserve brand reputation and maintaining existing relations with the public.
Collaborated with other store operators to share best practices and identify areas for improvement within the network of stores.
Fostered a safe working environment by promptly addressing any conflict and or communication related issues and provided solutions to support staff in a timely manner.
General Manager / Executive Team Leader
Target Stores
07.2022 - 06.2023
Managed a diverse group of over 30 clerks and store Team leaders across multiple store locations and responsible for streamlining solutions by strategically mapping out improvements to work flow resulting in a more positive work environment and increased employee productivity.
Collaborated with Regional Director and implemented robust inventory management guidelines to optimize stock levels while minimizing waste/costs by 18% associated with excess product storage and shrinkage.
Reviewed financial performance reports and assisted in setting budgets and controlled expenses where by saving the company an overall 5% which improved financial stability and long-term organizational growth.
Store Manager
Sprouts Farmers Market
07.2013 - 05.2022
Provided leadership and guidance to 12 team members and ensured compliance with internal audits PCR (Process Control Review), as well food handling standards and ensured all team members maintained current and completed safety training on nonperishable / perishables items in preparation for potential spot check EcoLab auditing.
Managed staff scheduling needs, inventory control, and regularly reviewed all monthly, quarterly and yearly sales reports including Profit/Loss and collaborated with peer managers to implement improvements.
Selected to assist with Grand Openings of newly built stores in various locations and out of state to promote store brand and reputation.
Department Manager ,Deli
Andronico's Community Market ( a Safeway Store)
10.2002 - 11.2011
Responsible for managing a fast paced, high volume, multitasking department specializing in customer service directly to the public, food preparation and catering to many regular UC Berkeley Faculty Meetings and other Major Accounts and ensuring 100% customer satisfaction and in a timely basis.
Oversaw inventory management processes and staff training for not only the Deli department but likewise Bakery and Specialty Cheese as well and regularly maintained optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Regularly required to optimize scheduling practices to ensure adequate staffing during peak business hours without sacrificing customer satisfaction or budgetary constraints with overtime.