May Macasaya
Las Vegas,NV
Summary
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
Overview
11
11
years of professional experience
Work History
Bottle Server
Spearmint Rhino Las Vegas
09.2021 - Current
- Consistently provide professional, friendly and engaging service to all customers.
- Display enthusiasm and knowledge about the menu and products.
- Develop and maintain positive working relationships with others and reach business goals.
- Demonstrate genuine hospitality while greeting and establishing rapport with guests.
- Resolve guest complaints quickly and efficiently.
- Assertively upsell premium bottles.
- Maintain and utilize all social media to enhance venue sales.
- Assisted co-workers whenever possible.
Bottle Server
Treasures Gentlemen's Club
10.2019 - 03.2020
- Provide bottle, cocktail and food service to all guests.
- Collected trash, wiped spills, and removed empty glasses to maintain fresh and clean customer areas.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Cocktail Server
Green Valley Ranch Resort Spa & Casino
09.2019 - 03.2020
- Maintained clean and organized bar area.
- Checked guests' identification before serving alcoholic beverages.
- Communicated with guests to record orders and assess needs
- Monitored guests for intoxication and immediately reported concerns to management.
- Ensured superior and efficiency at all times.
Cocktail Server
Atlantis Resort Spa And Casino
02.2014 - 09.2019
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Boutique Sales Associate
Peppermill Casino, Resort & Spa
08.2012 - 02.2014
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Education
Bachelor of Science - Nursing
Siena College
Rizal, PhilippinesNo Degree - Medical Assisting
Las Vegas College
Las Vegas03.2022
Skills
- Thrives in fast-paced environment
- High energy
- Organized and efficient server
- Flexible schedule capability
- Courteous, professional demeanor
- Upselling
- Food Handling
- Cash Handling
- Patron Satisfaction
Additional Information
Forbes Training
- Attitude of service excellence
- Identifying customer needs
- Thoughtful body language
- Tone of voice
- Positive word choice
- How to say "No"
- Handling angry customers
- Exceeding expectations
Timeline
Bottle Server
Spearmint Rhino Las Vegas
09.2021 - Current
Bottle Server
Treasures Gentlemen's Club
10.2019 - 03.2020
Cocktail Server
Green Valley Ranch Resort Spa & Casino
09.2019 - 03.2020
Cocktail Server
Atlantis Resort Spa And Casino
02.2014 - 09.2019
Boutique Sales Associate
Peppermill Casino, Resort & Spa
08.2012 - 02.2014
Bachelor of Science - Nursing
Siena College
No Degree - Medical Assisting
Las Vegas College
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