May Mazraani
Scarborough,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flooring Sales Associate
Cosmaroma
06.2024 - Current
- Facilitated communication between clients, installers, and other team members throughout all stages of project execution.
- Gathered feedback from clients post-installation, using their insights to continually improve the overall customer experience.
- Fostered a positive work environment by maintaining open communication with colleagues, sharing product knowledge, and collaborating on sales strategies.
- Assisted in inventory management tasks, conducting regular stock checks and placing orders as needed for optimal product availability.
Flooring Associate
Steels Flooring
05.2021 - 06.2024
- Implemented innovative visual merchandising strategies that effectively showcased available product lines while optimizing floor space utilization within the showroom environment.
- Facilitated product demonstrations to educate customers on the benefits and features of different flooring materials.
- Expedited project completion timelines by coordinating efficiently with installation teams and suppliers.
- Assisted in resolving customer complaints, ensuring timely resolutions while maintaining positive relationships.
Sales Associate
Al Ghadeer Market
04.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Arabic Teacher
Arabez
09.2019 - 03.2020
- Developed customized lesson plans to cater to diverse learning needs, ensuring student progress.
- Increased student motivation by setting clear goals and expectations while providing consistent support and encouragement.
- Mentored junior teachers, sharing expertise in Arabic language instruction and classroom management techniques.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Designed and administered assessments to evaluate student progress and comprehension.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
Store Manager
Bakka Jewelry
01.2018 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
Arabic Teacher
Islamic Institute of Knowledge
10.2016 - 08.2018
- Prepared lesson plans by following the curriculum guidelines and accommodating teaching methods
- Interpreted student needs, and consulted with students to provide solutions in a fast paced classroom
- Performed duties, such as: evaluating pupils' academic and social growth, maintaining appropriate records and progress reports, and communicating regularly with parents regarding each student's progress
- Developed customized lesson plans to cater to diverse learning needs, ensuring student progress.
- Increased student motivation by setting clear goals and expectations while providing consistent support and encouragement.
- Mentored junior teachers, sharing expertise in Arabic language instruction and classroom management techniques.
- Enriched students'' vocabulary knowledge by introducing new words in context during class discussions and written assignments.
Daycare Teacher
Oakman Childcare
02.2016 - 01.2018
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
Teacher Assistant
Oakman Childcare Development
05.2016 - 01.2018
- Responsible for the care of infants and toddlers ages 6 weeks - 17 months
- Assisted the Infant Supervisor in teaching the infants to walk, also providing stimulation and educational activities on a daily basis
- Other duties included keeping the room organized and clean
- Keeping accurate records on the children in my care
Teacher
ABC school
09.2012 - 05.2015
- Assess students to evaluate their abilities, strengths, and weaknesses
- Teach lessons they have planned to an entire class or to smaller groups
- Grade students’ assignments to monitor their progress
- Communicate with parents about their child’s progress
Education
Childhood Education
Wayne County Community College
Detroit, MI05.2019
ABC school
05.2015
Skills
- I have a great passion towards education and breaking boundaries in my interaction with students in all my services
- Able to interpret and translate fluently between Arabic and English languages
- Product presentation
- Customer Needs Assessment
- Product Knowledge Expertise
- Upselling strategies
- Project management abilities
- Payment handling
Client follow-up
Certification
Child Development Associate (CDA)
Languages
Arabic
Native or Bilingual
Timeline
Flooring Sales Associate
Cosmaroma
06.2024 - Current
Flooring Associate
Steels Flooring
05.2021 - 06.2024
Sales Associate
Al Ghadeer Market
04.2020 - 05.2021
Arabic Teacher
Arabez
09.2019 - 03.2020
Store Manager
Bakka Jewelry
01.2018 - 05.2019
Arabic Teacher
Islamic Institute of Knowledge
10.2016 - 08.2018
Teacher Assistant
Oakman Childcare Development
05.2016 - 01.2018
Daycare Teacher
Oakman Childcare
02.2016 - 01.2018
Teacher
ABC school
09.2012 - 05.2015
ABC school
Childhood Education
Wayne County Community College
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