May McKinney
McKinney,TX
Summary
A seasoned leader at State Farm Insurance Companies, I excel in strategic development and team management, optimizing workflows and spearheading process improvements. My tenure has been marked by overseeing claims and procurement, achieving over $1.5 billion in recoveries, and driving significant cost savings, all while fostering collaborative engagement and ensuring regulatory compliance.
Overview
19
19
years of professional experience
Work History
Claims Team Manager
State Farm Insurance Companies
01.2014 - Current
- Responsible for leading & overseeing Claims specialists and trainees; including hiring, training, coaching development, performance management and salary administration
- Responsible for twelve second line leaders and providing direction on leading teams and ensuring they are meeting targeted goals to support the direction of the company
- Provide direction and serves as a resource for knowledge of policies, providing laws, statues and insurance regulations and coverage liability damages of injury and property
- Manages or directs escalated inquiries, including Department of Insurance complaints
- Provides direction on complex Injury claims and litigation files
- Provides direction on complex Property Damage claims and leading through Excellence in Operations Management
- Develops direct reports to enable them to provide elevated levels of customer service and be productive in their roles
- Accountable for performance evaluations on assigned team members
Subrogation Team Manager
State Farm Insurance Companies
01.2010 - 01.2014
- Responsible for three second line leaders in leading teams to collect over $1.5 billion in payment processing in an Excellence of Operation Management model
- Responsible for leading & overseeing Claims associates and trainees; including hiring, training, coaching development, performance management and salary administration
- Provide direction and serves as a resource for knowledge of policies, providing laws, statues and insurance regulations and coverage liability damages of injury and property
- Manages or directs escalated inquiries, including complaints
- Communicates and implements company policies, claim procedures, applicable laws, statues, regulations, and legal requirements
- Leads team meetings using relevant metrics, and directly coaching teams
- Develops direct reports to enable them to provide elevated levels of customer service and be productive in their roles
- Accountable for performance evaluations on assigned team members
- Participates in the annual budgetary process and responsible for maintaining the established budget and controls
Customer Response Center Supervisor
State Farm Insurance Companies
02.2008 - 01.2010
- Responsible for first line supervision of the Response Center Team, including hiring, counseling, training, and administrative duties such as performance and salary reviews
- Acts as a site resource in areas of responsibilities
- Leads team towards desired department and company goals
- Accountable for recognizing and communicating events that impact customer service to teams and peers in a timely manner
- Collaborate in a virtual environment with peers to ensure consistency in implementation of department processes and procedures
Procurement Specialist
State Farm Insurance Companies
06.2006 - 02.2008
- Collaborated with department & business areas to plan and prioritize purchasing activities
- Created and maintained all contracts and legal documents to ensure contracts were written for the benefit of all parties
- Contributed to saving over $25,000 in software contracts
- Ensure orders adhere to supplier agreements and contracts; report nonconformance
Education
Bachelor of Science - Criminal Justice
University of Nebraska-Lincoln
Master of Arts - Psychology
University of Arizona Global Campus
Insurance designation -
Chartered Property and Casualty Underwriter
John Maxwell Certified Coach, Trainer, and Speaker -
Skills
- Strategic Development
- Workflow Optimization
- Collaborative Engagement
- Quality Management
- Expense Forecasting
- Strategic Negotiation
- Process Improvement Management
- Regulatory Compliance Expertise
- Team Management
Timeline
Claims Team Manager
State Farm Insurance Companies
01.2014 - Current
Subrogation Team Manager
State Farm Insurance Companies
01.2010 - 01.2014
Customer Response Center Supervisor
State Farm Insurance Companies
02.2008 - 01.2010
Procurement Specialist
State Farm Insurance Companies
06.2006 - 02.2008
Bachelor of Science - Criminal Justice
University of Nebraska-Lincoln
Master of Arts - Psychology
University of Arizona Global Campus
Insurance designation -
Chartered Property and Casualty Underwriter
John Maxwell Certified Coach, Trainer, and Speaker -
Hobbies and Interests
- Reading
- Traveling
- Cooking
Similar Profiles
Debbie FullerDebbie Fuller
Analyst at State Farm Insurance CompaniesAnalyst at State Farm Insurance Companies
Leslie L. FulghamLeslie L. Fulgham
WCCS Deployed Claim Specialist at State Farm Insurance CompaniesWCCS Deployed Claim Specialist at State Farm Insurance Companies
Veronica McDonaldVeronica McDonald
Care Center Specialist III at State Farm Insurance CompaniesCare Center Specialist III at State Farm Insurance Companies