May Mon

• Led sales team to exceed quarterly targets through effective training and strategy implementation.
• Analyzed market trends to identify opportunities for improved product placement and promotions.
• Streamlined inventory management process, reducing stock discrepancies and enhancing efficiency.
• Mentored junior sales associates, fostering skill development and increasing team performance levels.
• Conducted regular performance reviews, providing actionable feedback to drive individual and team success.
• Trained, coached, and mentored new sales associates for maximum performance.

• Provide excellent customer service to international travelers in a busy airport environment
• Assist passengers with product selection and purchases
• Handle cash registers and resolve customer issues promptly
• Supervise daily store operations and support team members

• Collaborated with marketing to create targeted campaigns that boosted customer engagement and sales conversion rates.
• Developed training programs focused on customer service excellence, resulting in enhanced client satisfaction scores.
• Implemented CRM tools to track customer interactions, improving follow-up processes and relationship management.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
• Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.

• Deliver friendly and efficient service to diverse customers
• Manage multiple tables while maintaining high standards of service
• Communicate effectively with customers and team members
• Resolve conflicts professionally and maintain customer satisfaction

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction at all times.
• Managed multiple tables efficiently, demonstrating strong multitasking and time management skills.
• Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
• Trained new servers on menu items, service techniques, and company policies to enhance team performance.
• Implemented upselling strategies that increased average check size through effective product recommendations.
• Resolved customer complaints promptly, enhancing overall dining experience and fostering repeat business.
• Maintained cleanliness of dining area and adhered to health and safety regulations consistently.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Prepared ingredients for daily menu items under head chef's guidance.
• Baked gluten-free and other goods with ingredient limitations to meet dietary restrictions.
• Followed health and safety regulations while handling food and beverages.
• Ensuring the kitchen is orderly and assisting Cooks to prepare and arrange food.
• Cleaning the kitchen area and washing dishes and utensils.
• Providing support to Chefs in achieving culinary excellence while adhering to strict hygiene and safety standards.
• Slicing and chopping ingredients, maintaining kitchen equipment, and ensuring that everything runs smoothly.
• Assisted in food preparation, ensuring adherence to recipes and quality standards.
• Maintained cleanliness of kitchen equipment and workstations, promoting food safety protocols.
• Collaborated with chefs to streamline cooking processes, enhancing overall kitchen efficiency.
• Supported inventory management by organizing and restocking supplies as needed.
• Monitored food presentation and portioning to meet restaurant guidelines consistently.
• Trained new staff on kitchen procedures and safety practices, fostering team development.
• Collaborated with the cook to develop daily specials that incorporated fresh ingredients from local suppliers, promoting sustainability and supporting small businesses.
• Assisted the cook in efficiently meeting dietary needs and restrictions of customers by preparing customized dishes.

• Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
• Prepared meats, vegetables or desserts according to orders or instructions.
• Stocked cupboards and refrigerators and tended salad bars and buffet meals.
• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
• Cleaned and sanitized utensils, dishes or silverware.
• Cut, sliced, and diced vegetables and fruits for meal prep.
• Maintained cleanliness of floors in the kitchen area throughout shift.
• Ensured compliance with portion sizes, quality standards, and kitchen rules.
• Operated kitchen equipment to prepare food items according to strict safety and quality standards.
• Prepared a variety of meals in compliance with portion control guidelines and dietary specifications.
• Collaborated with team members to streamline food preparation processes, ensuring timely service delivery.
• Maintained cleanliness and organization of workstations, adhering to health department regulations.
• Assisted in inventory management by tracking supplies and reporting shortages to supervisory staff.
• Trained new employees on food preparation techniques and safety protocols to enhance team performance.
• Implemented process improvements that reduced food waste during preparation stages, increasing efficiency.
• Monitored food storage conditions, ensuring compliance with health regulations and maintaining quality standards.
• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Packaged and stored food products following proper handling and preservation methods.

• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Computed purchases and received and processed cash or credit payment.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Recommended, selected and located merchandise based on customer desires.
• Collected payments and provided accurate change.
• Answered customer inquiries regarding product features, pricing, and availability.
• Engaged customers to understand needs and provide tailored product recommendations.
• Managed inventory levels, ensuring optimal stock availability for high-demand items.
• Trained new sales associates on product knowledge and customer service protocols.
• Collaborated with team members to develop effective merchandising displays that enhanced sales.
• Utilized point-of-sale systems to process transactions accurately and efficiently.
• Conducted regular market research to identify emerging trends and competitive products.
• Implemented promotional strategies that increased foot traffic and boosted sales performance.
• Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.