May Moreland
North Liberty,IA
Summary
Proven team player with a track record of enhancing customer experiences, showcasing exceptional organizational abilities and effective customer communication. Leveraged multi-line telephone skills and supply management expertise to streamline operations, significantly improving guest flow and satisfaction. Demonstrates a knack for maintaining professionalism and energy in high-demand situations.
Overview
10
10
years of professional experience
Work History
Clerk
HyVee Incorporated
10.2019 - Current
- Delivers exemplary customer service to guests, even in peak business periods to promote retention.
- Expertise in managing and tracking stock levels, ensuring optimal inventory for smooth operations.
- Restock supplies and prepared additional ingredients during downtime for expected high demand periods.
- Supports employee scheduling to ensure adequate staffing levels and smooth operations.
- Collaborate with other departments to ensure cohesive store offerings.
- Exhibits high energy and professionalism when dealing with clients and staff.
Food and Beverage Associate
Hyvee Incorporated
03.2015 - 07.2018
- Served as the primary point of contact for customers, ensuring their needs were promptly addressed and satisfied.
- Ensured timely yet courteous client management to ensure steady business flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working. efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - English
University of Iowa
Iowa City, IA05.2027
High School Diploma -
Waukee High School
Waukee, IA05-2017
Skills
- Strong ability to communicate effectively and professionally with customers
- Exceptional organizational skills with the ability to multitask efficiently and professionally
- Technically proficient with expertise in online media and the full Microsoft Office Suite
- Strong expertise in supply chain management and inventory coordination
Timeline
Clerk
HyVee Incorporated
10.2019 - Current
Food and Beverage Associate
Hyvee Incorporated
03.2015 - 07.2018
Bachelor of Arts - English
University of Iowa
High School Diploma -
Waukee High School