May Shi

• Co-led enterprise AI and PeopleTech roadmap, unifying HRIS, ATS, IAM, Talent, KB and other internal systems to drive automation, data quality, and end-to-end employee lifecycle efficiency.

AI & Agentic Experience (Glean, N8N & Workato, Gemini)

• Co-Led implementation of Glean, an AI enterprise search platform, mapping functional requirements, customizing retrieval logic, and launching within 90 days-reduced knowledge retrieval time by 80%.
• Performance Review Copilot: Designed and launched an AI-powered performance copilot from scratch-streamlined self, peer, upward, and downward feedback processes by 80%, earning broad adoption and leadership recognition.
• Executive Decision Support: Built an AI copilot that advised the CEO and executive board on job backfills vs. new roles, including AI-replaceability analysis-transforming workforce planning into a data-driven, future-ready process.
• 24/7 HR & Knowledge Assistant: Built the first HR assistant agent, answering employee questions round-the-clock and boosting workforce productivity by 60%.
• Responsive AI & Compliance: Partnered with IT and compliance to embed pragmatic AI-driven controls across People tech stacks, ensuring frictionless quarterly audits and consistent SOX/SOC 2 alignment.

Automation (N8N, Workato, Okta)

• Automated Document Generation: Implemented a workflow that auto-generated and pre-filled documents using data from multiple warehouses (eg. Workday, Greenhouse)-cutting manual workload by 90% and improving compliance accuracy.
• Automated Slack channel additions and removals based on Workday user data.
• Automated onboarding and offboarding messages by building workflows that send timely, personalized communications to employees, managers, IT, and HR, reducing manual effort and improving process consistency.

Data & Insights

• Executive Data Dashboards: Designed and built HR and QBR dashboards from scratch- delivering real-time insights that improved quarterly review decision-making speed by 50% and increased accuracy by eliminating manual data errors.
• People Data Dictionary: Developed a cross-functional data dictionary, standardizing 50+ core metrics-cut data discrepancies by 40% and strengthened integrations across HRIS, Payroll, Finance, and Analytics.
• Organizational Network Analysis (ONA): Partnered with Engineering to embed ONA insights into performance calibration-enhancing efficiency by 30%, improving peer feedback quality, and enabling data-driven talent decisions.

Systems & Operations

• Performance Management Systems: Managed the end-to-end performance management workflow, launching Grow module to scale employee development programs and align them with company growth priorities.
• Managed the end-to-end M&A Operations program, standardizing HR systems workflows across multiple acquisitions to ensure compliance and business continuity.
• Operational Governance: Redefined SOPs and governance frameworks-helping Ops teams maintain compliance, increase transparency, and adopt new AI-enabled workflows more effectively.

• Defined and executed Carta's People Tech strategy, translating business goals into scalable system architecture-drove alignment across HR, Engineering, and IT to enhance operational efficiency and platform scalability.
• Workday Configuration & Automation: Configured and delivered enterprise-wide Workday solutions-translating technical and business requirements into optimized workflows. Automated core processes that reduced manual effort by 30% and lowered operational costs by 20%.
• Workday integrations: Managed and configured all Workday integration requests, enabling accurate data flows and powering downstream automations.
• Developed a global M&A HR systems integration playbook-standardized system onboarding processes, managed stakeholder dependencies, and reduced integration timelines by 40% while ensuring compliance and continuity.
• Directed the full project lifecycle of a leave management system implementation-defined scope, aligned 10+ stakeholders, resolved 8+ integration issues, and launched two weeks ahead of schedule with zero critical defects.
• Managed cross-functional delivery of HR tech initiatives, including LMS redesign, Helpdesk platform migration, and compliance reporting-drove execution through clear timelines, risk mitigation, and stakeholder communication.
• Built and operationalized SOPs, intake frameworks, and governance models-enabled transparent project tracking, increased accountability, and ensured smooth change management across global teams.

• Designed and launched the first structured performance management process-defined program requirements, implemented supporting tools, and ensured scalability and consistency across teams and geographies.
• Led end-to-end execution of the company-wide engagement survey-configured the platform, developed comms strategy, managed timelines, and delivered actionable insights via analytics dashboards to senior leadership.
• Managed and enhanced internal learning platforms, partnering with cross-functional stakeholders to develop scalable onboarding and upskilling programs aligned with business growth needs.

• Conducted stakeholder interviews and user research to identify feature gaps and workflow inefficiencies within Concur's expense management suite.
• Defined product requirements in partnership with engineering and design teams; prototyped a third-party integration to streamline user workflows and improve platform usability.
• Led end-to-end beta testing and feedback analysis, managing timelines and test groups-results directly informed prioritization of enhancements in upcoming release cycles.
• Developed technical documentation and synthesized findings into executive-ready insights-presented to product leadership to shape roadmap and investment decisions.

• Led the end-to-end product strategy and execution for IBM's global Leadership Academy platform-managed the roadmap, aligned cross-functional stakeholders, and drove delivery across UX, content, and engineering.
• Redesigned the leadership development framework for first-line and senior leaders-enhanced business alignment and increased participant satisfaction by 17%.
• Delivered a new learning experience platform (LXP) with 50+ in-house courses-launched within 2 months and onboarded 200,000+ users in the first 30 days through phased rollout and targeted adoption strategies.
• Applied Agile and Design Thinking to accelerate feature delivery, improve iteration cycles, and enhance end-user engagement.

• Developed a predictive attrition model that improved accuracy by 15% in identifying at-risk employees-enabled more targeted, data-driven retention strategies across the enterprise.
• Delivered workforce analytics on skill trends, identifying emerging and declining capabilities across functions-insights directly informed IBM's global talent strategy refresh.
• Collaborated on the design of an internal referral workflow, streamlining the talent pipeline and improving hiring efficiency and candidate quality.

• Drove HR strategy for IBM China's Sales division, partnering with 300+ managers and supporting over 1,000 employees across regional markets.
• Collaborated with Sales leadership on performance, development, and succession planning-boosting engagement by 15% and improving retention by 10%.
• Led HR integration during the X86 M&A transition, engaging thousands of employees and ensuring a seamless transfer with 100% compliance and minimal disruption.
• Resolved complex employee relations and organizational design challenges to stabilize post-merger operations.
• Standardized benefits and compensation across legacy organizations, delivering cost savings while improving employee satisfaction.