May Smith
Wichita,KS
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Waitress
Look Dine-in Cinemas
02.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep the dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Front of House Employee
Look Dine-in Cinemas
02.2023 - Current
- Established a welcoming atmosphere by greeting each guest warmly.
- Kept kitchen counters and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Backed up servers by setting up trays and completing some food deliveries.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
Education
Undergraduate - Marketing Data Analytics And Economics
Wichita State University
Wichita, KS 08.2023 - Current
Skills
- Order Accuracy
- Guest Relations Management
- Dining Area Maintenance
- Customer Service
- Safe Food Handling
- Menu Recommendations
- Food and Beverage Pairings
- Upselling
- Supply Restocking
- Table Bussing
- Cash Handling
- Menu Memorization
Certification
- Food Handlers
- TABC
- Entrepreneurship and Small Business
Hobbies
- Ukulele
- Jewelry making
- Dancing
- Singing
- Watching anime
Timeline
Undergraduate - Marketing Data Analytics And Economics
Wichita State University
08.2023 - Current
Waitress
Look Dine-in Cinemas
02.2023 - Current
Front of House Employee
Look Dine-in Cinemas
02.2023 - Current
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