May Terrell
Killeen,TX
Summary
Detail-oriented food service professional skilled in food preparation and customer service in fast-paced environments. Managed order processing, cash handling, and food safety, maintaining high cleanliness standards. Supported team operations during peak hours, ensuring timely service and customer satisfaction. Proficient in oven operation, order verification, and effective communication with customers and kitchen staff.
Overview
23
23
years of professional experience
Work History
Insider
Marcos pizza
Killeen, Texas
04.2025 - Current
- Prepared Marco's Pizza orders using dough, sauce, cheese, and toppings.
- Cooked menu items based on customer orders.
- Operated oven controls to bake pizzas, subs, and wings.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Checked completed orders for correct quantity and quality.
- Followed specific methods for food preparation and proper portioning.
- Combined flour, water, and yeast to create dough for pizzas.
- Assisted teammates with food prep, rush periods, and order flow.
- Took phone and counter orders with friendly customer service.
- Handled cash register transactions and payment processing.
- Packaged and bagged cooked food and prepared items.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
Owner
May Terrell sole Prop
Killeen, Texas
08.2014 - 12.2025
- Directed daily operations for May Terrell sole proprietorship.
- Managed customer inquiries and resolved service issues.
- Oversaw billing, invoicing, and payment tracking.
- Cut wood and other materials precisely to required frame dimensions using saws.
- Assembled frame components using hand tools and fasteners.
- Maintained saws, clamps, and framing equipment.
- Followed safety procedures during cutting and assembly work.
- Assisted with troubleshooting technical problems encountered during the building process.
- Monitored workflows within the shop to ensure deadlines were met efficiently.
- Mixed mortar, plaster, and grout following established formulas for consistency.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Worked independently on projects and tasks within the carpentry team.
- Installed windows, flooring, or trim using hand or power tools.
- Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
- Inspected tiles, wall coverings or woodwork for breakage or damage.
Waitress
Waffle House
Kansas City, Missouri
06.2003 - 09.2005
- Greeted guests and took orders at Waffle House tables and counter.
- Took orders for food and drinks and delivered them to guests.
- Delivered meals and beverages from Waffle House kitchen to dining area.
- Refilled drinks and checked guest satisfaction throughout service.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered questions about menu items, ingredients, and pricing.
- Communicated order changes to cooks and resolved service requests quickly.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Processed cash and card payments using Waffle House register system.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleaned tables, booths, and dining areas during busy Waffle House shifts.
- Restocked condiments, utensils, and supplies for Waffle House service stations.
- Bussed tables as needed during peak hours.
- Assisted other wait staff members in times of heavy customer traffic.
- Supported teammates and maintained smooth Waffle House floor operations.
- Maintained polite and professional demeanor to patrons by encouraging inquiries and order placements.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks accurately and processed payments promptly.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Education
Dental Assistant - Dental Assistant
Concorde Career College
Kansas City, MO 01.2001 - 06.2001
Diploma - High School
Benson Jr Sr High School
Omaha, NESkills
- Food preparation
- Oven operation
- Food safety
- Food safety practices
- Order verification
- Order processing
- Cash handling
- Customer service
Timeline
Insider
Marcos pizza
04.2025 - Current
Owner
May Terrell sole Prop
08.2014 - 12.2025
Waitress
Waffle House
06.2003 - 09.2005
Dental Assistant - Dental Assistant
Concorde Career College
01.2001 - 06.2001
Diploma - High School
Benson Jr Sr High School