May Torres
Registered Nurse
Lincoln,CA
Summary
Talented Clinical Consultant experienced in improving clinical practices and patient care with a hands-on approach. Dedicated to delivering measurable results to facilities and patients.
Overview
44
44
years of professional experience
Work History
Quality Services, Lead Clinical Consultant
Plum Healthcare Group
Rocklin, CA
07.2016 - Current
- Guided staff in clinical best practices and evidence-based methods.
- Developed and proposed solutions for making positive improvements to operational and patient care strategies.
- Collected and analyzed key data to make accurate assessments.
- Improved workflow automation to reduce wasted time and resources.
- Bridged gap between technical professionals and clinical staff through training and collaboration.
- Organized and facilitated department head meetings monthly, discussing current census, admissions/readmissions and discharges.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Quality Services, Lead Clinical Consultant
Plum Healthcare Group
Rocklin, CA
12.2010 - 12.2014
- Guided staff in clinical best practices and evidence-based methods.
- Developed and proposed solutions for making positive improvements to operational and patient care strategies.
- Collected and analyzed key data to make accurate assessments.
- Improved workflow automation to reduce wasted time and resources.
- Bridged gap between technical professionals and clinical staff through training and collaboration.
- Organized and facilitated department head meetings monthly, discussing current census, admissions/readmissions and discharges.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Director of Nursing Services
Rock Creek Care Center
Auburn, CA
12.2014 - 08.2016
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Performed rounds to observe care and interview staff, residents and families.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Recruited and developed quality individuals to develop accountable top quality staff.
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Developed policies and procedures for effective pharmacy management.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Reviewed and evaluated test results to suggest care and treatment options.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with residents and family or resident representative, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Direct day-to-day administrative and operational functions 88-bed facility, providing guidance and leadership to over 100 employees across more than 4 departments.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Developed and trained Licensed nurses in collaboration with CHF department of Sutter Hospital for the first CHF program in the region specializing in Inotropic infusion which increased the skilled/acuity of the facility.
- Developed and trained Licensed Nurses in collaboration with wound MD as a second specialty care of the facility.
- Garnered zero deficiency survey.
Director of Nursing Services
Midtown Post-Acute
Sacramento, CA
12.2007 - 12.2010
- Spearheaded and implemented another specialty care in collaboration with the CHF department of Sutter General Hospital, Cardiologist, Pulmonologists & Facility Rehab Director to expand scope of Cardiopulmonary program in Sacramento area specializing in Inotropic infusion & LVAD (Left Ventricular Assist Device).
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Planned and assigned workload to nursing staff to direct patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Recruited and developed quality individuals to develop accountable top quality staff.
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assessed metrics and adjusted operational plans to uphold quality standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Direct day-to-day administrative and operational functions for 100-bed facility, providing guidance and leadership to over 150 employees across more than 4 departments.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Director of Nursing Services
FairOaks Healthcare Center/ Sun Corporation
Fair Oaks, CA
05.2004 - 12.2007
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Performed rounds to observe care and interview staff, residents and families.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Planned and assigned workload nursing staff to direct patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Recruited and developed quality Licensed Nurses and Certified Nursing Assistants as accountable top quality staff.
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Reviewed and evaluated test results to suggest care and treatment options.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Increased patient satisfaction scores by 90% within 3 months
- Assessed wounds and fall metrics and adjusted operational plans to uphold quality standards. Facility was under OIG surveillance to review wounds monthly and after 3 months was cleared by OIG including other sister facilities.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Director of Nursing Services
Sunrise Healthcare Center
Roseville, CA
04.1998 - 04.2004
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Performed rounds to observe care and interview staff, residents and families.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Identified department issues to recommend corrective actions, including Policy & Procedure change or system change.
MDS Coordinator
Roseville Healthcare Center
Roseville, CA
10.1992 - 12.1998
- Implemented care plans for patient treatment after periodic assessments & physician medical regimens.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Strengthened training and nursing knowledge by taking part in continuing education programs and MDS workshops.
- Participated in policy committee to discuss policies, propose revisions and implement changes.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
Charge Nurse/Clinical Director Sub-acute Care/MDS Coordinator
HillHaven Of FairOaks
FairOaks, California
12.1981 - 10.1991
- Provide direct patient care such as medication administration orally, via IV, via Tube feeding;initiation of peripheral IV lines, care of IV sites, tube feedings and TPN administration; ostomy care
- Collaborate with Dialysis Center in the care of dialysis patients.
- Internal collaboration of patient care with other departments such as Rehabilitation therapist.
- Provided reports to patients,families and responsible parties including care and progress reports.
- Collaborative care with Social Services, Respiratory therapist, MD & PT/OT to maintain and attain highest recovery of ventilated patients bothe long term & short term.
- Conducted literature and coding reviews to adhere to state and federal standards.
- Reviewed and evaluated test results to suggest care and treatment options.
- Organized and facilitated department head meetings daily, discussing current census, admissions and discharges and family concerns.
- Motivated and supervised 10 LNs and CNAs in delivering quality patient care.
Education
Bachelor of Science - Nursing
St Paul College of Iloilo
Philippines03.1980
Skills
- Critical Thinking
- Regulatory Compliance
- Policy and Program Development
- Verbal and Written Communication
- Quality Assurance Controls
- Responding to Difficult Customers
- Employee Performance Evaluations
- Risk Management
- In-service Programs
- Efficient and Detail-Oriented
- Clinical Staff Management
- Patient Care Assessment
- Team-Oriented and Cooperative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Director of Nursing
Director of Staff Development
CPR
BLS
Wound & Ostomy Certificate
Timeline
Quality Services, Lead Clinical Consultant
Plum Healthcare Group
07.2016 - Current
Director of Nursing Services
Rock Creek Care Center
12.2014 - 08.2016
Quality Services, Lead Clinical Consultant
Plum Healthcare Group
12.2010 - 12.2014
Director of Nursing Services
Midtown Post-Acute
12.2007 - 12.2010
Director of Nursing Services
FairOaks Healthcare Center/ Sun Corporation
05.2004 - 12.2007
Director of Nursing Services
Sunrise Healthcare Center
04.1998 - 04.2004
MDS Coordinator
Roseville Healthcare Center
10.1992 - 12.1998
Charge Nurse/Clinical Director Sub-acute Care/MDS Coordinator
HillHaven Of FairOaks
12.1981 - 10.1991
Bachelor of Science - Nursing
St Paul College of Iloilo