May Truong
Seattle,WA
Summary
Solutions-driven business analyst with experience leading cross-functional teams in developing and delivery of process improvement by conducting root cause analysis.
Overview
7
7
years of professional experience
Work History
Merchandise Account Payable Business Analyst
Nordstrom
Seattle, WA
06.2021 - Current
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Manipulated data using pivot tables, pivot charts and macros in Excel.
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
- Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
- Reconciled and reported record discrepancies to prepare for annual audit.
- Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity.
- Reviewed company software and business programs to determine value and assess viability in live environment.
- Streamlined operational efficiencies, gathering requirements to facilitate on-time payments to vendors
- Identified opportunities and risks in accounts payable process to improve standard operating procedures.
- Managed complex accounting projects and special assignments.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Account Payable Lead
Nordstrom
Seattle
04.2019 - 06.2021
- Reviewed and processed PO invoices focusing on escalations and high visibility vendors
- Reconcile a monthly report for month-end reporting
- Communicated with internal and external vendors in response to inquiries and resolved issues of invoices in accordance with the standard processes
- Assisted in the audit of account payable transactions, ensuring the accuracy of internal audit and SOX compliance
- Evaluating and recommending changes in methods and procedures in the accounts payable area in order to improve efficiency
- Demonstrating dynamic leadership skills in training and directing team members, while also providing guidance and served as a resource
- Contributed and demonstrated expertise during multiple systems integration
- Supported internal and external audit readiness activities for functional groups.
Account Payable Specialist
Nordstrom
Seattle
02.2017 - 04.2019
- Support the business by providing a variety of specialized services within Accounts Payable – Vendor Relations by ensuring accurate and timely processing of accounts payable payments and/or deductions in accordance with department procedures and deadlines
- Process accurate invoices and/or deductions for vendors/suppliers within deadlines by priority
- Ensure compliance with accounting requirements and corporate invoice guidelines
- Maintain Units Per Our (UPH) and accuracy rate within or better than the department guidelines
- Maintain daily sign on hours and respond to emails within department guidelines
- Reached out to vendors and customers to verify information and follow up on client issues.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
Transaction Services Specialist - Goodwill Auditor
Nordstrom
Seattle, WA
09.2015 - 02.2017
- Resolve customer transaction questions by taking customer service calls and responding to emails
- daily review and resolution of orders in the Gift Card Authorization Failure Alert queue
- Research and process requests and returns of customer refund checks
- Monitor, research and/or process transactions on the variety of reports (Sale Audit system transaction error, Outstanding Return Exchange, etc.,)
- Prepare month end journal entries and reconcile GL accounts
- Partner with Logistic/Loss Prevention/Fulfillment to seek resolution of issues
- Provide monthly data to leadership in timely manner to meet business deadlines
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Interim Customer Care Recruiter
Nordstrom
Seattle, WA
06.2015 - 06.2015
- Review and pre-screening of applications
- Perform phone interviews and determine suitability of applicants for employment
- Coordinate and schedule interviews for Customer Care
- Perform employment verification on potential applicants
- Submit background investigations and applicant tracking through Taleo (on-line application software)
- Facilitate the initial hiring process
Skills
- Interpersonal Communication
- Multitasking Abilities
- Analytical and Critical Thinking
- Attention to Detail
- Problem-Solving
- Training and Development
- Teambuilding
- SQL
- Tableau
- Critical Thinking
Timeline
Merchandise Account Payable Business Analyst
Nordstrom
06.2021 - Current
Account Payable Lead
Nordstrom
04.2019 - 06.2021
Account Payable Specialist
Nordstrom
02.2017 - 04.2019
Transaction Services Specialist - Goodwill Auditor
Nordstrom
09.2015 - 02.2017
Interim Customer Care Recruiter
Nordstrom
06.2015 - 06.2015