May Y. Yang
Detroit,MI
Summary
Experienced and dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Motivated and eager to utilize time management and organizational skills across diverse settings. Ready to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
Executive Secretary|Credentialing Specialist
MyCare Health Center
Center Line, Michigan
11.2023 - Current
- Greet and direct visitors, answered phone calls, and provide general administrative support.
- Compose and distribute executive meeting agenda and minutes to department heads and executive team members.
- Assist in the preparation of presentations, reports, memos, letters, and other documents.
- Responsible for maintaining confidential files pertaining to executive operations.
- Monitor and maintain computer and paper-based filing and organization systems for records, reports and documents.
- Promote integration among various departments by collaborating to standardize processes, procedures and communications.
- Review and process potential provider credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Conduct background checks on potential providers utilizing various resources including state licensing boards, OIG and GSA Exclusion List, NPDB.
- Maintain detailed records of provider data in the credentialing database system.
- Process documents and status-change requests, monitor expiration of licenses and certifications, conduct followup assessment regarding enrollment inquiries and renewals.
- Interact regularly with representatives from health plans and commercial payers regarding credentialing and enrollment matters.
- Ensure strict confidentiality of provider information in accordance with HIPAA regulations.
Senior Executive Coordinator
Physicians for a Healthy California
Sacramento, CA
05.2020 - 08.2023
- Performed complex clerical and administrative tasks that required independent judgment and discretion.
- Efficiently facilitated workflow management, travel logistics, and schedule management for the CEO, COO, and Board of Directors through a solid understanding of priorities.
- Organized executive presentations, reports, and correspondence for internal and external stakeholders.
- Acted as a liaison between the C-suite and other departments within the organization.
- Attended conferences in person and via e-conference format to represent organization and executives.
- Implemented efficient practices for records retention and contracts management.
- Led and directed an administrative team, utilizing effective management strategies to continuously improve operational procedures.
- Assisted with budget management activities such as tracking expenses and preparing invoices.
- Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Demonstrated excellent discretion and maintained a professional demeanor.
Grants Program Coordinator
Physicians for a Healthy California
Sacramento, CA
06.2019 - 05.2020
- Responded promptly to inquiries from potential applicants regarding available grants or application processes.
- Ensured the accuracy and completion of program grant applications through careful review and processing.
- Managed relationships with stakeholders and partners involved in the grant process.
- Handled program and Program Director's calendar management and scheduling requirements.
- Coordinated meetings with stakeholders to develop strategies for successful grant implementation.
- Maintained accurate records of all awarded grants, including award amounts, terms and conditions, payment schedules.
- Monitored grant awardees, including reporting and compliance with grant requirements.
- Ensured compliance with budgetary guidelines by tracking spending against allocated funds for the grant program.
Office Assistant
HISCO, Inc.
Oklahoma City, OK
10.2006 - 01.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Implemented effective sales order processes.
- Prepared sales and inventory reports with accuracy and efficiency.
- Tracked purchases, processed payments and researched/resolved invoice discrepancies to support accounting and finance needs.
- Managed inbound/outbound LTL freight and ground shipments, meeting carrier specifications for transportation documentation.
- Contributed to the smooth execution of cyclical inventory audits, ensuring accurate assessment of stock levels.
- Consistently upheld operational policies and procedures.
Child Support Service Specialist
University of Oklahoma
Norman, OK
02.2001 - 03.2005
- Delivered exceptional customer service to both external and internal clients.
- Ensured accurate and detailed information was obtained when completing new case applications.
- Streamlined client-caseworker interactions to optimize efficiency in child support services.
- Collaborated with senior management to document and address child support case inquiries, offering recommendations for appropriate actions.
- Maintained knowledge of state policies and procedures.
- Demonstrated consistent adherence to strict confidentiality practices and maintained a professional demeanor.
Assistant Branch Manager
Bank of Oklahoma
Norman, OK
06.1996 - 11.2000
- Assisted individual and commercial clients with establishing new bank accounts, certificates of deposits and other financial services.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Recruited new staff members through job postings and conducting interviews.
- Provided training to new employees on company policies and procedures.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit, and account options.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
Education
Some College (No Degree) - Business Administration
California State University - Chico
Chico, CASome College (No Degree) - Business Administration
Rose State Community College
Midwest City, OKSkills
- Office Administration
- Schedule/Calendar Management
- Travel Coordination
- Expense Reporting
- Procedure Implementation
- Report Preparation
- Microsoft Office 365 (Intermediate)
- SAP Concur (Intermediate)
- Zoom (Intermediate)
- Time Management & Organizational Skills
- Communication & Interpersonal Skills
- Adaptability
- Problem-Solving
- Goal Oriented
References
References available upon request.
Timeline
Executive Secretary|Credentialing Specialist
MyCare Health Center
11.2023 - Current
Senior Executive Coordinator
Physicians for a Healthy California
05.2020 - 08.2023
Grants Program Coordinator
Physicians for a Healthy California
06.2019 - 05.2020
Office Assistant
HISCO, Inc.
10.2006 - 01.2019
Child Support Service Specialist
University of Oklahoma
02.2001 - 03.2005
Assistant Branch Manager
Bank of Oklahoma
06.1996 - 11.2000
Some College (No Degree) - Business Administration
California State University - Chico
Some College (No Degree) - Business Administration
Rose State Community College
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