Anuoluwapo Mayungbe

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

supported providers with medication reconciliation for transfers and discharge.
● trained pharmacists on how to use meditech to place, collect and transmit patients’
medication and edit.
○ supported end users with creation of medication orders.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.

-Delivers training to optimise the EMR systems’ utilisation and serves as training
expert in assigned Clinical and Non-Clinical Epic application modules.
-Serves as a Proctor during Assessment (Knowledge Check) and facilitates
application support in the classroom
- Reviews system workflow with managerial level, operational staff, administrative
staff, physicians, and clinical support staff to understand their application needs and
provide support in real-time.
- Partners with Application Analysts and Principal Trainers to understand how
organisation/customers’ needs translate into the learning objectives of training
programs.
-Ensure appropriate training curricula, materials, and methodologies are used for all
aspects of training

create tickets for it issues.
● troubleshoot and solve client network, workstation, and communication issues
● monitor client alerts and implement remediation
● communicate resolution processes with end users
● manage new client technology projects

-Experience and proven success in information system
implementation,development,and support with large scale healthcare organisations.
-Experience with autograder

-Minimum of 6months of experience in clinical system training and
support,knowledge of end user devices,and familiarity with epic and other ancillary
clinical systems physicians use to support their workflow.
-Working knowledge of window 7 and office 365.
-Intermediate critical thinking and complex problem-solving skills.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.

● Educated and assisted the physicians on how to document encounters, manage
their In-basket, orders, preference list and efficient use of their Smart-sets
Support the clinical staff and Physicians with their In-basket issues
● Assisted Medical Assistant and Nurses in viewing their schedule, reviewing patient's
charts, placing orders, charting tools, and responding to messages in their In-basket.
● Assisted Physicians on how to document encounters, managed their In-basket, orders,
preference list, and efficient uses of Smart sets.
● Assisted physicians with their medication reconciliation
● Assisted nurses with blood transfusion administration and documentation
● Assisted end users with medication administration (MAR), clinical
documentations (flowsheet documentations), Work list, specimen collections,
documenting I/O’s on the avatar.
● Trained intra-op nurse on specimen collection and print requisition.

-Ensure appropriate training curricula, materials, and methodologies are used for all
aspects of training
- Deliver instruction on assigned Epic applications to a diverse audience of end users
for all new hire, refresher, upgrade, and optimization training in various formats
(one-on-one, classroom, webinar, e-learning).
- Administers learning performance assessments and gathers data to provide
organisational training metrics to measure employees’ system and application
competency.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Created curricula, instructions, documents and written tests for various types of training courses.
• Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
• Decreased training time by designing effective new training programs.
• Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.