Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Maya Al-Azzawe

Portland,OR

Summary

Operations Officer at BeardTech with expertise in operational planning and customer service. Demonstrated ability to enhance efficiency and compliance through strategic document management and effective issue resolution, resulting in high client satisfaction. Experienced in streamlining processes and overseeing operational standards, with strengths in leadership, strategic planning, and risk management. Proven success in driving productivity through innovative solutions and technical improvements in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Operations Officer

BeardTech
Portland, OR
12.2023 - Current
  • Created and updated operational documents and database records for accuracy and compliance.
  • Cultivated lasting client relationships through effective issue resolution and communication skills.
  • Assisted in formulating operational plans and procedures to improve efficiency.
  • Coordinated with vendors for procurement of materials and supplies needed for daily operations.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
  • Resolved client issues and complaints promptly, maintaining trust and loyalty.

Administrative Assistant

Sunstone Montessori
Portland, OR
03.2023 - 12.2025
  • Scheduled appointments between clients and customers and internal staff members.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Greeted visitors and provided general information about the company.
  • Compiled data from various sources into organized reports for review by management team.
  • Facilitated communication between different departments within the organization.
  • Provided health services to students, including first aid and administering medication.
  • Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Maintained accurate records of student health information.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Resolved conflicts between faculty members or students in a timely manner.
  • Facilitated communication between administrators, teachers, parents, and students.
  • Monitored student attendance records and reported any discrepancies to appropriate staff members.
  • Facilitated staff meetings to convey policy changes and hear employee input.

Education

Bachelor of Arts - Management

Portland State University
Portland, OR
06-2029

Skills

  • Data analysis
  • Customer service
  • Operational planning
  • Team collaboration
  • Operations oversight
  • Manage operations
  • Staff training and development
  • Policy development
  • Business development

Languages

3

Languages

French
Limited
Spanish
Elementary
English
Native/ Bilingual

Timeline

Operations Officer

BeardTech
12.2023 - Current

Administrative Assistant

Sunstone Montessori
03.2023 - 12.2025

Bachelor of Arts - Management

Portland State University

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